LeaseHawk and Grace Hill Introduce Automated Education Solution
Integrated service improves employee performance by identifying training opportunities based on Telephone Performance Analysis (TPA) call results and automatically delivers targeted education.
By: LeaseHawk and Grace Hill, LLC
The solution seamlessly connects the services of two industry leaders to make them even more beneficial to property managers and owners: LeaseHawk’
While LeaseHawk’s TPA service provides detailed performance reporting by property and employee, managers and training professionals can be challenged to react quickly, know exactly what training to provide or track if their employees are taking steps necessary to truly address the areas of need. The integrated TPA Recommender solution solves for all of this without requiring any intervention by the manager or trainer. In addition, education developed to strengthen behavior areas versus simply “do and don’t” instructions also produces greater overall improvement. Grace Hill’s Vision LMS provides a user-friendly platform for delivering training and makes it easy to track employee assignments, course completions and identify other areas where employees can improve their skills and productivity.
Utilizing technology, the TPA Recommender solution dramatically reduces lost opportunities from poor handling of calls from potential renters by constantly detecting the skill sets and employees in need of assistance as well as taking action on a problem that could otherwise easily go unnoticed or uncorrected for a long time.
“Our goal is to give the industry access to cutting edge education that delivers meaningful results. This combined offering enables us to deliver personalized training that focuses on strengthening specific behavior areas and quickly improving employee performance,”
Initial users enjoyed consistent, month over month improvement during the first three months, with 58% of employees improving their behavior scores. Click here to see how it works. ”It’s like each leasing professional having their very own personal trainer. One that provides the expertise to know what course of action will achieve the best results for that individual and then works with them continuously to make sure they are successful and maintain their level of performance,”
LeaseHawk provides multifamily technology solutions focused on Marketing Effectiveness, Employee Performance and an Enhanced Customer Experience. LeaseHawk's comprehensive solution gives you the insight to receive the right leads and provide the right responses to produce the right results. The LeaseHawk platform tracks more than 11 million calls annually, of which over 6.5 million are listened to and scored for multifamily businesses across the country. LeaseHawk technology is responsible for tracking and monitoring tens of millions of dollars in leasing opportunities. For more information go to www.leasehawk.com.
About Grace Hill, LLC:
Grace Hill is a privately held company founded in November 1998 and headquartered in Augusta, GA. Grace Hill is the multifamily industry’s leading provider of state-of-the-
Sarah Saglam/LeaseHawk and Joe Bailey/Grace Hill