HappyOrNot announces new Reseller partnership with ScanLang in Austria

Feb. 4, 2015 - PRLog -- Measuring and improving customer satisfaction has never been so easy, fun, and effective as when using the unique solution developed by HappyOrNot. The award winning service is now available in Austria through the partnership with ScanLang GmbH.

HappyOrNot provides clients with easy to use smiley feedback kiosks which collect customer responses to record their satisfaction levels. The service includes an intelligent cloud-based reporting service which ensures scheduled reporting to desired organizational units. The solution ensures that clients can develop their customer-facing services, optimally train personnel, and craft relevant staff incentive programs.

An ongoing concern of retailers and service providers is the push to improve customer loyalty; however, with traditional methods it is very difficult to gain direct feedback on service quality and shopping experience. With HappyOrNot point-of-experience devices, on average, 15-20% of consumers give feedback on a daily basis, with percentages reaching as high as 80%. Using HappyOrNot is a way to show customers your company cares about their opinions, increasing brand loyalty and customer retention, while also boosting employee and team spirit by helping to ensure that the service promise is fulfilled.

Franz Michael Bauer, managing partner of ScanLang plc, is very confident that the HappyOrNot solution meets a large demand in Austria: “Austria has one of the largest tourism sectors in Europe – Vienna is one of the worldwide capitals of the convention travel business. Many hotel chains are on the search for a tool which easily measures the satisfaction level of their customers. HappyOrNot has found a unique way of literally inviting all customers to participate in surveys.

In Austria, the local brick-and-mortar retail shops are heavily competing with worldwide operating internet shops. The HappyOrNot solution helps the consumers to get a feeling of being well understood and taken very seriously in their buying experience. The generated customer satisfaction reports allow the Austrian retail chains to improve the overall service quality in their stores.”

“We are very pleased to announce our cooperation with Scanlang GmbH in Austria. Scanlang GmbH has excellent competence and business background with extensive networks in order to successfully launch HappyOrNot services to Austria. We are convinced that their experience and very intensive way of working will bring us lot of success in the Austrian market,” tells Elli Yli-Hemmo, Sales Director, HappyOrNot.

About ScanLang plc

ScanLang plc is an Austrian company specialized in language services and business development for innovative communication tools. The language services comprise translation services of technical, marketing related and contractual texts for Finnish and German speaking companies.

In its business development division, ScanLang acts as a reseller and takes over the responsibility for winning new B2B end customers in Austria. ScanLang sells innovative communication tools to B2B customers in the IT and mobile sector, office automation sector, and to medium sized B2B customers. In January 2015 HappyOrNot® put ScanLang in charge of selling its customer satisfaction measurement solution in Austria.

About HappyOrNot®

HappyOrNot® helps its clients to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. We serve such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services. The HappyOrNot service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International and U.S., and CNBC. HappyOrNot is currently being used by nearly 1,000 retail and service chain organizations across 50 countries. Visit www.happy-or-not.com
See 3 minute video presentation: https://www.youtube.com/watch (https://www.youtube.com/watch?v=Hf5i3Xtd5hY)