SPOT BPO becomes Trusource Labs and embraces innovative outsourcing methodology

SPOT BPO LLC announced today that it will operate under the name Trusource Labs®, effective immediately.
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Jan. 28, 2015 - PRLog -- Trusource Labs will adopt the name of its disruptive methodology, which is the practical application of the vested outsourcing theory.  Developed in close collaboration with their inaugural client, the leading provider of learning thermostats, Trusource Labs has created a multi-channel customer engagement model that improves both operational efficiency and customer retention for their clients.

“This change to Trusource Labs reflects both our success to date and our continued commitment to this unique and powerful methodology”, said Alton Margin, co-founder and principal.  “Trusourcing allows us to create an environment where our team loves their work, our clients love to do business, and their customers love to connect.”

The collaborative nature of the Trusourcing model is based in financial and operational transparency.  It ensures clients maintain excellent service performance and the majority of their fees are paid to the personnel who directly interface with customers.  This is a radical departure from the traditional outsourcing model that relies on low-cost labor and produces poor results.

Trusource Labs has experienced rapid growth and a series of recent client acquisitions.   They are currently hiring for a range of positions and applications can be submitted at

About Trusource Labs

Trusource Labs provides multi-channel contact center support and a full-suite of enterprise IT services using the proprietary Trusourcing methodology. Trusourcing is an outsourcing approach that incorporates collaboration and teamwork to create operational and financial transparency between the supplier and the client.  Trusource Lab’s management principals have deep experience in global contact center operations, outsourcing, and comprehensive client solutions.  For more information, visit or call (512) 487-7103.

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