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Kent Telecoms Reseller Talks About Care Sector Communications
Telecommunications in the care sector are a vital lifeline. Sometimes care providers suffer because the technology in use is unsuitable, the working solution has not been crafted specifically for the care sector or because they are paying too much.
By: Rainbow Global Network Services
Strained communications amongst personnel or with third parties will make for a very unproductive way of working, with potentially serious connotations for patients and residents. So how do you go about choosing the right communications provider, and what should you be looking for innovation wise?
Choosing a Telecoms Provider
Dave Corgat, managing director of Rainbow, says, "When choosing a communications provider, only consider those offering nationwide UK-based support and specific experience in the care sector. This understanding will allow them to create a solution to suit everyone in every way, from managers to in-the-field workers and of course, patients and residents. It is also vital to choose a full-service provider so fully rounded solutions can be offered."
"These solutions should be focused on streamlining and simplifying the way a business runs. They should also look at the bigger picture and assist in promoting patient or resident independence, for example by providing user friendly personal and / or mobile phones."
The Benefits of Cloud Based Solutions
Rainbow says that thanks to the progression of cloud based, or ‘hosted’ services, care providers can take advantage of powerful innovations and opportunities. Because they come with little or no capital outlay, cloud systems offer huge scope to benefit from sophisticated features that would, if they were traditional premise-based IT and telecoms systems, have an inaccessible price tag, not to mention a lack of flexibility.
For example, explains Dave Corgat, there are cloud based systems that enable instant communication between head office, in-the-field carers and residents via internet enabled smart devices. "These integrate telecoms, data and security features, automating many of the steps in a visit, reducing margin for error, rationalising admin, promoting efficiency, cutting costs and providing a full audit trail," he says.
For providers employing mobile carers, cloud systems provide a raft of advantages. Patient files – and in fact, entire desktops, diaries and email - can be accessed securely from any location via any internet enable device, negating the need for workers to return to head office to carry out admin duties. Mileage is reduced and work can continue even in light of transport or weather related issues.
Hosted telephone systems also offer built-in disaster recovery: crucial if care is to continue uninterrupted in the midst of an unexpected problem. The service can be quickly switched to a back-up plan without the need for expensive call forwarding.
Security systems can also be delivered through the cloud, cutting the need for substantial investment in hardware and cabling. IP CCTV and door entry systems can be plugged into a data network or internet connection, allowing remote monitoring from any location. Smart integration allows live and recorded images to be delivered to a smart device and SMS or email alerts will notify of any alarms.
With most hosted systems, a single monthly cost covers everything, making budgeting easier and opening up accessibility to advanced technology. All this paves the way for efficient working practices that allow personnel to focus on their care duties knowing that everything is running smoothly communications wise.
Rainbow Telecom was founded in 2002 and Rainbow Global Network Services LLP in 2006. The business is a leading supplier of some of the world’s premier telecoms, data and technology brands. Visit http://www.rainbow-