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Intraway launches its remote self-management tool for Wi-Fi modems
The new feature is part of Intraway's Provisioning Suite. It allows users to recover and change passwords, SSID, and manage other options for their Wi-Fi DOCSIS® routers on their own.
This new tool allows operators to offer their customers a solution to their requests to recover passwords and other inquiries related to their home Wi-Fi networks. This decreases the number of calls received by call centers and lowers the cost of managing complaints. Another benefit of this tool is that, once it is implemented, it allows new modem models to be incorporated easily, which is an extra advantage in light of these developments.
"Password recovery is one of the most frequent requests that customer service representatives receive. Currently, the majority of solutions allow users to change passwords, but do not remind them of a saved password. This represents an important setback for the user, who today has multiple devices connected to the local wireless network. With this new tool, we will help to improve the satisfaction of end-users, who will now have the possibility of recovering their passwords for their home networks by themselves. At the same time, we will reduce the customer service centers' costs associated with this complaint," states Patricio Latini, Senior VP of Broadband Communications at Intraway Corporation.
Intraway's convergent OSS/BSS and Network Control solutions improve customer experience for communications service providers. At the same time, they help achieve operational excellence that results in greater profitability, a rise in income and an increase in customer loyalty and customer acquisition.
The company offers innovative and flexible software products that develop all of the potential and take advantage of the incredible capacity of wireless and fixed networks, that otherwise would be little used, while reducing costs and increasing revenue, time to market, quality and efficiency. For more information, please visit www.intraway.com.