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Teckinfo Solutions rated TOP 5 in SiliconIndia list of vendors for CONTACT CENTRE SOLUTIONS
Nalin Mital, MD Teckinfo Solutions Pvt. Ltd. speaks with Silicon India
In a candid chat with Silicon India, Teckinfo Solutions MD, Nalin Mital elaborates on the vision and the path ahead for the organization. Considering the fact that the industry today is making a paradigm shift towards involving the customer more and more in the interactions with the organizations, Mr Mital stresses on focussing on the ‘Customer is King’ mantra, especially during the design and development of a solution. Since Teckinfo caters to nearly all the industry verticals (banking, telecom, insurance, etc) and these verticals in turn cater to a large number of customers, rare is the case when the requirement for a solution will match. Hence, Teckinfo works on developing solutions that are at once scalable as well as tailored to fit in without any overhead.
Teckinfo’s flagship product InterDialog Unified Contact Center Suite is a feature rich, highly scalable, Omnichanel, easily deployable and manageable Contact Center Solution, which provides complete visibility and control over the performance and productivity. InterDialog UCCS provides Automatic Call Distribution (ACD), Interactive Voice Response System (IVRS), Dialer, Voice & Screen Logger along with Unified Agents capable of not only handling voice but also other media viz. Email, SMS, Chat and social media connectors. The InterDialog Dialer is an independent, intelligent system that controls the outbound calls, made by a contact center, using various algorithms. The Dialer works in Predictive, Progressive, Power and Preview mode based on the requirement of the process. To supplement this solution, is the InterDialog Automated Outbound Dialer that allows passing of customised, pre-recorded voice messages to entire calling lists. Nalin Mital also talked about other solutions such as ViaSMS used by a lot of major automobile dealers , ViaSMS uses Internet SMS Gateway for two way communications with customers. While the IVREdge works like a bridge between an organization’
Incorporated in 1995, Teckinfo is a leading provider of Unified Contact Center, Customer Interaction Management & other Workforce management Solutions. These solutions facilitate organisations with avenues to engage their customers while working towards improving the overall customer experience. For more information on their state-of-the-
Teckinfo Solutions Pvt. Ltd.