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Follow on Google News | ManageEngine’s ServiceDesk Plus Awarded Pink Elephant’s Pink VERIFYITIL V3 Certification• ManageEngine evaluated for its ITIL-ready help desk software - ServiceDesk Plus • Pink Verified for Incident Management process
By: ManageEngine PinkVERIFY is the world’s only independent IT Service Management (ITSM) tool certification program that helps organizations identify the best tools that will support their ITIL needs. To attain the PinkVERIFY certification, a software vendor must satisfy 100 percent of the mandatory and integration criteria for the process being verified. ServiceDesk Plus was thoroughly assessed against ITIL-compatible product features, terminologies, workflow, and functional requirements and other criteria for the incident management process. This assessment confirmed the solution's compatibility with the ITIL incident management process. “With Pink Elephant certifying our help desk software, it shows our commitment to creating a world-class help desk solution that supports ITIL best practices for our customers,“said Uma Shankar, Director of Engineering, ServiceDesk Plus, ManageEngine. “Furthermore, the PinkVERIFY certification will also help our potential customers in their decision-making process as they now have all the assurance that they need of our ITIL compatibility.” David Ratcliff, President of Pink Elephant, said, “Congratulations, ManageEngine! About Pink Elephant: Pink Elephant (www.pinkelephant.com) About ServiceDesk Plus ServiceDesk Plus is a comprehensive help desk software with integrated asset and project management capabilities built on ITIL framework. ServiceDesk Plus is trusted by more than 85,000 companies across 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. About ManageEngine: ManageEnginedelivers real-time IT management tools that empower an IT team to meet an organization’ Media contacts: Avinash Kagava ManageEngine Email: avinash.kagava@ End
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