QueueMetrics Asterisk call-center monitor version 14.10 is out

Loway Switzerland announce that QueueMetrics version 14.10 is now available for download. Release 14.10 offers significant improvements to the QueueMetrics call-center suite package.
STABIO, Switzerland - Oct. 31, 2014 - PRLog -- QueueMetrics version 14.10 is centered around three main themes:

- Improving the usability by implementing a series of suggestions for changes that came as feedback on the Icon page, plus a number of changes that make the experience generally smoother.

- Improving the deployability by leveraging and extending the new JSON API, having a command-line updater tool and by having a new, HTTP-only data loader that does not require a direct connection to the QueueMetrics database. This makes deploying large numbers of cloud QueueMetrics instances easier. Plus, a number of configuration defaults were updated and the sample database includes a better sample QA form.

- Fixing a number of bugs and issues that would annoy users. The most important is that call attempts are now filtered correctly and that listening to audio files with "weird" characters in them should "just work".

QueueMetrics 14.10 fully supports the upcoming Asterisk 13, that will be the core Asterisk LTS release coming in the next months, as well as all other Asterisk versions.

Plus, this release has an initial Catalan localization; and more languages are on their way.

Generally speaking, we envisioned QueueMetrics 14.06 as a kind of "wrap-up" that builds and polishes

the changes made with Icon and paves the way for improvements and new features to come in 2015.

Discover all the changes in the - What's new QueueMetrics 14.10 section - of the official website: http://manuals.loway.ch/QM_WhatsNew-chunked/ch10.html

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Tags:Asterisk, Webrtc, Callcenter, Contactcenter, VOIP
Location:Stabio - Ticino - Switzerland
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