ComplexCare Solutions Chooses Award-Winning Synapse as its Population Health Management Application

By: Synaptic Advisory Partners
ANNAPOLIS, Md. - Oct. 13, 2014 - PRLog -- New York-based health services provider ComplexCare Solutions (CCS) has chosen Synaptic Advisory Partners to implement its population health management platform,  SynapseTM—a highly customizable, cloud-based application designed to help care teams gain a full 360-degree view of the patients in their population.   As part of the partnership, Synaptic will work with ComplexCare Solutions to tailor Synapse to meet its scheduling, assessment, care management and billing needs.  The project is set to span three separate phases.

“The ability to deliver care in nontraditional settings, particularly when working with more difficult to manage populations, is critical,” said Dan Bergner, Vice President of Strategy at Synaptic.   “Synapse was designed to be a simple, smart tool that helps caregivers do their jobs more effectively and efficiently regardless of whether they are inside an office or in a patient’s living room.  ComplexCare Solutions’ distributed, mobile care model represents a fantastic use case for Synapse,  and we are excited to be part of the backbone that helps their caregivers do amazing things and improve the lives of patients.”

Currently, the project is three weeks into phase one and is focused on ComplexCare Solutions’ scheduling needs.  Once this step is completed, nurses and providers in the ComplexCare Solutions’ network will be able to assess members of the community using mobile devices, tablets and offline windows applications.  Synapse will help track assessments and enable providers to diagnose patients and evaluate their risk levels for other conditions.  It also will allow them to track any issues a patient may have, such as medication compliance or mobility challenges.

With these assessments complete, care management teams will then be able to use Synapse to create patient goals, share them with the entire care team, and apply intervention strategies.  Care providers in the field also will be able to use Synapse  for immediate and accurate billing.

“ComplexCare Solutions is currently in the midst of an enterprise transformation to support the rapid growth of the organization.  In the past 12 months we have on boarded over 600 new staff members and we knew we needed an enterprise grade population management platform that could support our rapid growth,” commented Bernard Piccione, CIO of ComplexCare Solutions. “Knowing that Synapse is both cloud-based and has a proven track record in our vertical made us comfortable that it was the right solution to make sure our providers were able to go out, meet individuals, run assessments, and provide care plans in the most efficient manner to ensure the wellness of our patients and clients.”

About Synaptic Advisory Partners

Synaptic Advisory Partners specializes in the development and deployment of secure cloud-based enterprise applications on the platform for small and large organizations worldwide. Headquartered in Annapolis, MD, Synaptic has been developing care, physician and patient management solutions on the platform since 2008. Their flagship product, Synapse, is a revolutionary solution for organizations looking for a simple, smart and intuitive tool to help lower costs, improve health outcomes and truly engage their patients and care teams.  To learn more, visit

About ComplexCare Solutions

ComplexCare Solutions (CCS) is a New York-based health services company with service centers in New York, NY, Rochester, NY, Albany, NY, Nashville, TN, Portland, OR and San Juan, Puerto Rico. CCS specializes in face-to-face services for Medicare Advantage, Managed Long Term Care (MLTC), Medicaid, SNP, and commercial plan members.  ComplexCare Solutions is focused on integrating the continuum of care for complex, frail, elderly, special needs, and dually-eligible individuals.

Synaptic Advisory Partners
800-811-2344, ext. 2

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