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DTR Inc. CEO Jay Goldberg’s Amazon Author Rank Hits New Best Once Again
Jay Goldberg’s four volume work readiness training book series, Workplace Basics, Workplace Skills, People Skills and Customer Service have been selling well on Amazon the past few months.
While Mr. Goldberg has an entrepreneurship and rock music genealogy book, it is his four volume work readiness training series that has positively impacted his Amazon author rank the most during this time. Work readiness training is an area of expertise for Mr. Goldberg. In fact, a work readiness certification training program developed by Mr. Goldberg was called the best in the United States by a member of the National Skills Standard Board who also added that many of the other programs did more harm than good.
The topics in Workplace Basics includes: the profit motive of businesses, absenteeism, tardiness, use of sick days, proper grooming, safety in the workplace, how life style and habits away from work impacts work, avoiding harassment and discrimination at work, dating in the workplace, being dependable, being responsible, the difference between raises and promotions, and more.
The topics in Workplace Skills includes: time management, creative thinking, problem-solving skills, report generation, ethics, task completion, using procedure manuals, importance of continuing education, and more. In order to accomplish these skills, the proper use of reading, writing, and mathematics is explored since the way most were taught these topics in school does not apply in the workplace.
The topics in People Skills includes: communication skills (both verbal and non-verbal personal signals), how to get along with co-workers (including behaviors to avoid in the workplace such as gossiping about co-workers), teamwork and the role of the team leader, how to get along with supervisors (including rules to follow), how to meet supervisor's expectations, the value and purpose of performance appraisals, and more. One exercise included in the book is a role reversal exercise where the participants are put in a supervisory position, and have to make decisions regarding their employees.
The topics covered in Customer Service (Mr. Goldberg was a Service Director for the Lower Manhattan Region of the New York Banking Division of Citibank) includes: the concept of a customer-focused organization, identifying internal and external customers, the profit-side of customer service, and the importance and role of service measurements, After this, the book branches out to teach customer service skills. The skills taught include: improving service attitudes, active listening skills, conquering communication barriers, choosing words carefully, categorizing customer responses, telephone skills, dealing with difficult customers, and more.
If a venue is looking to implement a comprehensive work readiness certification program, go to http://www.dtrconsulting.biz/
To purchase and view (using the look inside feature) Mr. Goldberg’s book on Amazon, visit his author page at http://www.amazon.com/
Page Updated Last on: Sep 16, 2014