GlobalServe adds clients in Semiconductors, Oil & Gas, QSR Restaurants, Accounting & Tax Services, Software
More Multinational Firms Seeking Simplified International Supply Chain in 2014
Jamal Khan, GlobalServe CEO, commented on the new customers, “GlobalServe is helping an exciting new group of companies with global supply chain challenges get their international IT equipment better, faster and cheaper. Oil & Gas is one of our largest and fastest growing customer segments – the faster, more reliable GlobalServe supply chain keeps energy projects on schedule – while saving money. We’re providing Supply Chain Confidence.”
“In Semiconductors, we’re just starting to support an organization of 40 semiconductor companies that will be leveraging their purchasing power with GlobalServe’
“Supporting the international store expansion of Quick Service Restaurants for one of the world’s most successful operators is a first for GlobalServe in this category. Worldwide, they are adding over 1000 stores in 2014. GlobalServe is providing not just IT equipment, but point of sale equipment for each store. The new restaurant technology package is delivered with highly reliable schedule performance and real-time information about every order as the rollouts progress. GlobalServe is keeping the local equipment markups to a minimum, which helps lower the total cost to open each new store.”
“We are now supporting a legendary name in the Software business – it is one of the largest and best known software firms in the world. GlobalServe has proven its effectiveness with technology companies and more specifically with software companies, but this new customer deepens our tech activity. They like the efficient procurement simplicity of the entire GlobalServe supply chain – from the web portal, to purchasing and tracking equipment, to the on-site services. Their savings will be direct – on the local equipment markups and indirect – reduced employee resources required to manage the international procurements.”
“Professional services has been a growth segment for us. Global professional services firms need to wrap the globe with standards-compliant hardware and software to link their far-flung operations. Now we will assist one the world’s largest Accounting & Tax Services firms. They operate in over 100 countries. With GlobalServe, they know they can get the right gear, loaded with the right software and configurations to immediately run their company systems – without additional technical setup. Like our other new customers, cost savings were a key factor in making the choice to let GlobalServe help. I like that their accounting of costs shows that they save money with GlobalServe.”
For these GlobalServe customers, every order for any country in the world will be a local delivery. With 494 local reseller service-providers operating in 174 countries, GlobalServe provides a true local touch that implements global standard technology, robust tracking and significant cost savings.
GlobalServe technology automatically monitors every order and service request and measures performance based on customized SLAs (service level agreements) established for every phase of the procurement, deployment and service process. If the system detects a potential breach of SLA, the GlobalServe Service Operations Group (365x7x24) takes action to resolve the issue. All of this can occur without involving the client, helping to reduce the administrative burden of international equipment orders.
GlobalServe provides an easy-to-use online technology product catalog of globally standard equipment that is tailored for each country. 494 local reseller service-provider partners and 25,000 OEM-authorized service professionals provide deployment and services for the equipment.
Customers can quickly and accurately get confirmed quotes – in any country, in any currency and know that the products they are choosing are the latest and those that meet company standards. The quotations GlobalServe provides – by the web or email or over the phone – take fully into account the company’s OEM global discounts, local taxes and duties, trade block uplifts and local deployment costs. Throughout the process, users and managers can see both dashboard and drill-down reporting on every piece of equipment from every manufacturer in every location. This “Above-Country – Local Touch” approach gives GlobalServe clients confidence that their customized supply chain operates with high efficiently and outstanding service for their users with the very lowest total cost.
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Page Updated Last on: Sep 11, 2014