News By Tag
News By Place
OrecX (Call Recording) & NODA Interaction Platform (IP Contact Center) Announce Integrated Solution
Fully integrated IP Contact Center Solution featuring Call Recording, Inbound ACD, Outbound, IVR, Quality management, Reporting, Agent Scripting, Soft Phone and Multi-channel capabilities.
"Adding the OrecX call and screen recording solution to our NODA Contact Center gives our call center outsourcing customers the ability to really dive into their clients’ customer interactions and identify what is and is not working,” said Jess D. Gaerlan, Country Manager of NODA Interaction Platforms. “In turn, they can more accurately assess agent performance, increase skill sets and ultimately provide significantly enhanced customer service levels.”
For more information on the comprehensive solution, please visit http://www.nodacontact.com/
About NODA Interaction Platforms
Noda is a leading developer of software solutions for call centers, and one of the leaders of Eastern Europe and Central Asia. Today, more than 300 contact centers operate using Noda’s solution. Among Noda’s customers are: MTS, AVIVA, EFES, Amadeus, Karcher, and Zepter International.
About OrecX LLC
Headquartered in Chicago, Illinois - OrecX provides open source VoIP recording, Mobile Recording, Screen Recording, Quality Monitoring and customized workforce optimization solutions at a fraction of the cost of proprietary recording applications. Ranked highest among call recording companies on the 2013 Inc. 5000 list, our customers include Business VoIP Providers, Call Centers, Government Agencies, Small Businesses, and clients that need easy to install, maintain, customizable solutions at a low cost of ownership. OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on http://oreka.sourceforge.net/