OrecX (Call Recording) & NODA Interaction Platform (IP Contact Center) Announce Integrated Solution

Fully integrated IP Contact Center Solution featuring Call Recording, Inbound ACD, Outbound, IVR, Quality management, Reporting, Agent Scripting, Soft Phone and Multi-channel capabilities.
CHICAGO - Aug. 26, 2014 - PRLog -- OrecX, the world leader of open source call recording applications for call centers, enterprises and business VoIP providers (and the highest ranked call recording vendor on the Inc. 5000), today announced its software is now fully integrated into NODA Interaction Platform’s all-in-one IP contact center solution – which now includes Inbound ACD, Outbound, IVR, Quality management, Reporting, Agent Scripting, Call Recording, Soft Phone and Multi-channel capabilities.

"Adding the OrecX call and screen recording solution to our NODA Contact Center gives our call center outsourcing customers the ability to really dive into their clients’ customer interactions and identify what is and is not working,” said Jess D. Gaerlan, Country Manager of NODA Interaction Platforms. “In turn, they can more accurately assess agent performance, increase skill sets and ultimately provide significantly enhanced customer service levels.”

For more information on the comprehensive solution, please visit http://www.nodacontact.com/product_services/.

About NODA Interaction Platforms

Noda is a leading developer of software solutions for call centers, and one of the leaders of Eastern Europe and Central Asia. Today, more than 300 contact centers operate using Noda’s solution. Among Noda’s customers are: MTS, AVIVA, EFES, Amadeus, Karcher, and Zepter International.

About OrecX LLC

Headquartered in Chicago, Illinois - OrecX provides open source VoIP recording, Mobile Recording, Screen Recording, Quality Monitoring and customized workforce optimization solutions at a fraction of the cost of proprietary recording applications. Ranked highest among call recording companies on the 2013 Inc. 5000 list, our customers include Business VoIP Providers, Call Centers, Government Agencies, Small Businesses, and clients that need easy to install, maintain, customizable solutions at a low cost of ownership. OrecX is the primary developer and sponsor of the Oreka open source call recording project hosted on http://oreka.sourceforge.net/download/.  More than 130,000 users have downloaded the open source version of OrecX (across 183 countries), which has received accolades from Linux World, Unified Communications Magazine, and TMC Magazine.  More information is available at http://www.orecx.com/ (http://www.orecx.com/#_blank).

Kevin Levi
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Tags:Call Recording, Ip Contact Center, Orecx, Noda Interaction Platform, Quality Monitoring
Location:Chicago - Illinois - United States
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