South Texas Buick-GMC Scores Significant Customer Satisfaction Improvement in Just 2 Months!

Aug. 11, 2014 - PRLog -- Ramiro Quintanilla, Fixed Operations Director at South Texas Buick GMC tells about their decision to roll out HappyOrNot as the first car dealership in the USA:
“The satisfaction of the customer is our no. 1 priority. The friendly looking HappyOrNot satisfaction kiosk provides our visitors a convenient tool to tell their opinion about our service during their visit. The automated satisfaction report is a non-questionable judgment – directly from our customer. By this we show the customers how important their daily feedback is for us and how important it is for us that we keep it transparent for management, dealership employees and of course the customers.”


Since the deployment of the HappyOrNot solution, the share of Very Satisfied Customers increased from 70% (June) to 77% (July). The total of positive responses has increased from 77% to a magnificent 82%! (see the graph). Amount of responses to date: 1770

“We are very enthusiastic to have South Texas Buick GMC dealership as a client, and we are sure that they will be successful in this endeavour, which can be seen in the early results already – their starting level was great and still the direction is upwards. Automotive and car services related companies in multiple countries are successfully using HappyOrNot, therefore it’s great to get this industry opened here in the U.S. also,” tells Ville Levaniemi, President, HappyOrNot Americas Inc. and Co-Founder, HappyOrNot Ltd.

About South Texas Buick-GMC

South Texas Buick-GMC has served the automotive needs of Edinburg, Rio Grande, Mission, McAllen, TX for the past 13 years. Our reputation is built on customer trust, and we work hard to earn that trust every day. We are just minutes from McAllen Miller International Airport and this makes us an excellent Hidalgo County Buick GMC dealer. Our extensive new and used Buick and GMC truck, car and SUV inventory is online for our client´s convenience. More information online: www.southtexasgmc.net/

About HappyOrNot®

HappyOrNot® Americas Inc. helps its clients in such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. Its service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International and US, and CNBC. HappyOrNot is currently being used by nearly 1,000 retail and service chain organizations across 40 countries. Clients include: Citgo, HEB, Country Fair, IKEA, Office Depot, AVIS, Domino´s Pizza, GE Healthcare, SNCF (French railways), Oracle. More information online: www.happy-or-not.com
See 3 minute video presentation: www.youtube.com/watch?v=Hf5i3Xtd5hY