noHold Joins the LANDESK One Partner Program to Create the Next Generation Help Desk
noHold Virtual Agents are used by leading brands to revolutionize their customers’ experience. Albert is an extension of noHold’s flagship product, InstantSupport™
By combining Albert with LANDESK, organizations are empowered to:
1. Increase First Contact Resolution (FCR) while reducing support costs
2. Increase employee satisfaction and productivity
3. Improve agent efficiency to decrease average handle time
Research firm Gartner predicts that "By 2016, 35% of IT operations organizations will have 75% of IT service desk contacts from the business resolved by virtual assistants."
“For years, LANDESK has provided a scalable and powerful solution for the Service Desk,” said Diego Ventura, CEO of noHold, Inc. “We are honored to be part of the program and look forward to bringing customerization to this environment through personal interactions with end-users. Our combined solutions create a support-like experience for end-users, similar to that of consumers who engage with some of the major brands in the world; it’s on their own terms, anytime, anywhere.”
“noHold is an important part of the LANDESK One technology partner program,” said Steve Workman, Vice President of Corporate Strategy and Planning at LANDESK. “The LANDESK One program increases momentum and empowers our ISV partners, like noHold, to deliver customized solutions that directly address individual customer needs. As part of our user-oriented IT vision, LANDESK constantly strives to improve our customers’ experiences by continually expanding our product and partner offerings. The LANDESK One program leverages noHold’s unique perspective to deliver additional customer value and expand the reach of both LANDESK and its partners.”
For more information about how the ISV Partner Program will accelerate customized, user-oriented IT solutions or to become a member of the LANDESK One program, please visit http://www.landesk.com/
About noHold Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at http://www.nohold.com/
LANDESK, the global authority on user-oriented IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service desk management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City, Utah. For more information, visit http://www.landesk.com/
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Page Updated Last on: Jul 24, 2014