Helpdesk Solutions by DeskCenter USA
DeskCenter Helpdesk ensures a good documentation of your internal workflows and helps you to evaluate and stay in compliance with defined processes.
It is a perfect tool for support and control. All information about employees and assets can be accessed directly. DeskCenter Helpdesk detects service queries of users and supports the creation of trouble tickets for the service staff. Recurring events can also be handled effectively.
To increase the support performance, all departments involved can be integrated into the process chain. It helps the team follow the appropriate workflows and processes and provides the information needed to improve support effectiveness and desktop portfolio management.
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11:00 am – 12:00 pm EST
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Central incident and problem management
Efficient service request and workflow management
Clear and correct ticket management
Individual ticket creation per web, telephone or mail (manual or automatic)
Powerful web frontend for mobile flexibility
Knowledge Base for long term availability of experiences and solutions
Avoid interruptions with problem management of knowledge base
Less work because of direct ticket assignment
Avoid double workflows because of complete documentation
Actions can be assigned to costs
Summarize tickets for a better overview
Orientation on ITIL® and best practice
Try a free full featured trial Download Now (http://my.deskcenter.com/
For all questions or a free consultation call 516 442-1508 or write email@example.com.
DeskCenter USA Inc. lwww.deskcenter.com
Phone 516 442-1508 l firstname.lastname@example.org
309 West Park Ave l Long Beach, NY 11561