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Lab's Client Happiness Plans Take Big Step With Hire Of Ecommerce Expert
Lab hires ecommerce and retail expert James Tucker as digital business analyst
Tucker will be an integral part of one of Lab's client account teams, managing delivery of project plans, specification documents, website wireframes, and ensuring that each and every client's project is met with success.
"Process and project management are so often an after-thought in the digital agency world, but it can mean the difference between a website project being on time, within budget, and successful, or not," said Tucker. "Lab believes in giving everyone a better experience, which means delivering high quality work in all areas, and keeping clients happy. It's why clients keep coming back time and time again, why they're winning so much new business, and why I am delighted to be joining them."
Prior to joining Lab, Tucker worked as an ecommerce business analyst for big-name brands including River Island, Vanessa Knox, and Isabella Oliver. He has also worked at MNP Media and has many years' experience working in ecommerce with retail brands such as Crew Clothing, White Stuff, Lakeland, Office Shoes, and Game.
Sarah Jane Walker, client account director at Lab, said, "In the digital agency world, you are only as good as your last success. And success comes down to following a plan, getting this right every step of the way, and delighting people throughout. James is highly articulate and analytical, and has delivered large-scale website development projects with great success. His expertise in getting to the route of a client's problem quickly, and communicating this clearly, along with his extensive project management experience within the field of ecommerce (http://lab.co.uk/
Lab is one of the leading independent agencies in the UK, working with brands who want to give their customers personalised experiences online. With over ten years’ experience in creative design, digital marketing, and web technologies such as Sitecore, Magento, and Drupal, Lab are experts in making sure the digital experience delivers results. Lab clients include Motorola, Hearst, Future Publishing, Tesco, the Home Office, Whirlpool, Vintage Roots, Oakhouse Foods, Subway, the BBC, SmartFocus, and Reed Learning. From our customers to yours, Lab believes everyone deserves A Better Experience™. Catch up with Lab at http://lab.co.uk
Huw Waters | Marketing Manager | Lab
0207 183 6668 (tel:0207%20183%