Proactive Live Chat Delivers a near 1100% ROI and a 20% increase in Sales for This Small Business

Geeks On The Way, a Canadian based IT Support company, saw a 1200% return on investment and nearly a 20% increase in sales when they started using a proactive live chat solution on their website.
By: Stad Consulting
 
CALGARY, Alberta - June 28, 2014 - PRLog -- Geeks on The Way, a Canadian based IT support company, were seeing their online advertising cost go up and the sales from online advertising going down, that's when they realized that they needed to do something.  They looked around for different solutions to help them out and that's when they came across a proactive live chat solution to engage website visitors and generate sales leads.

Proactive Live Chat is where you leverage a live chat solution that has a pop up function to ask website visitors questions.

John Leishman, president of Geeks On The Way, says, “Proactive Live Chat has helps us reduce our Google Adwords costs and we have found it to be significantly more effective at converting sales leads for us”.

Watch the video below for more information:

https://www.youtube.com/watch?v=4iwPCM0VH0o



Leads for Sales has just moved from beta testing their Proactive Live Chat solution to commercialization.  Chris Hamilton, Leads for Sales president, says, “We are extremely excited about moving from a beta phase to a commercial product”.

“We have learned a lot over the last year about consumer behaviour while engaging with website visitors with live chat.  We found that first, but proactively engaging, you dramatically increase the likelihood of generating sales leads.  Secondly, if you engage up to 3 times with website visitors, you further more increase the likelihood of generating sales leads, up to 10 times greater than not engaging”, adds Chris Hamilton

Here are some interesting statistics on Proactive Live Chat

- 60% of people go online to find a product or service
- According to Google's Zero Moment of Truth, people visit on average 10 websites before a purchase
- 83% of people need help during their exploration phase
- 71% of people expect immediate assistance when they are online
- 48% of people will actually leave if you don't engage with them
- You can engage with up to 30% of your website traffic
- On average 24% of your engaged traffic will become clients
- This segment typically will spend 55% more
- If you prompt people, or proactively engage with them, then you will get up to 9.8 X's more sales leads compared to just having a static live chat widget that visitors have to click on to engage

To try a 30 day trial of proactive live chat on your website, go to: http://leadsforsales.biz/live-chat-sales-page

Contact
Chris Hamilton
***@salestipaday.com
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Source:Stad Consulting
Email:***@salestipaday.com Email Verified
Tags:Sales Leads, Lead Generation, Live Chat, Lead Gen, Online Marketing
Industry:Business, Marketing
Location:Calgary - Alberta - Canada
Subject:Products
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