Compuware Live Webcast: “How Great American Insurance Group Drove Better End User Performance"

Webcast to Examine How Great American Insurance Group Improved Application Performance and Customer Experience by Reducing Transaction Response Times
 
 
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June 20, 2014 - PRLog -- DETROIT--June 19, 2014--Compuware Corporation , the technology performance company delivering a new generation of application performance management (APM), today announced a live customer webcast featuring Jeff Eckerle, Manager of Application Performance and Customer Experience Management at Great American Insurance Group. Eckerle will discuss how Great American Insurance Group conquered application performance challenges by reducing transaction response times, improving customer experience.

Title:          “How Great American Insurance Group Drove Better End User Performance”

When:          Thursday, June 26, 2014

Time:          1 p.m. Eastern Time

Presenters:     Jeff Eckerle, Manager of Application Performance and Customer Experience Management, Great American Insurance Group; David Jones, Field Technical Support Engineering Manager, Compuware APM

Why:          What if IT and the business agreed on what good performance is? What if you could quickly see where the performance problem is and where to fix it?

         Great American Insurance Group faced slow transaction response times, visibility issues into their applications and was having a difficult time defining what “good performance” actually meant.

What:          During this free webcast, attendees will learn how Great American Insurance Group overcame these challenges and:

reduced slow application transaction response times;

decreased mean-time-to-resolution and drove faster code changes and performance improvements; and established common performance KPIs across the lifecycle and business; now everyone is “speaking the same language.”

Compuware APM is the leader in a new generation of application performance management. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today’s most challenging modern applications including mobile, cloud, big data and SOA. Compuware APM optimizes and monitors tens of thousands of applications for more than 5,000 customers, large and small, around the globe. Through the lens of end-user experience, our customers enjoy faster performance, proactive problem resolution, accelerated time-to-market and reduced application management costs through smarter analytics, advanced APM automation and a unique performance lifecycle foundation.

To read more about Compuware’s leadership in the APM market, click here.
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Source:Compuware
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Tags:Compuware, Insurance, Webcast
Industry:Insurance, Technology
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