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RMS Director as the next Technology Innovation for issues with Change of Address and Returned Mail
RMS Director reduces corporate overhead, improves cash flow by intelligently recognizing data from undeliverable mail and variably routing individual customer accounts for resolution
“The original design for the base workflow of this integrated, complex and automated solution needed a delivery vehicle that would enable the platform to become reality," stated Bob Hedstrom, Director of Sales, Marketing and Product Development. “Horizontech’
The solution combines our automation workflow capabilities with our integrated lifecycle solutions for returned mail. Customers decide, on the fly, how accounts will process, how they will search for data, how they contact the Customer, how the address is validated and how Customers respond.
“What’s really amazing is that it is both variable and dynamic; datasets and workflow can change day-by-day based on our Customer’s web-based interface and their direction from real-time results,” stated David Zook CEO and President. “The solution will automate resolution, including automated work queues, communications and notices, and reduce the numerous manual tasks and associated overhead tied to this issue.”
Companies continue to struggle with managing this issue and tend to focus on the envelope instead of the communication. Every single undeliverable mail piece is a “customer”
In 2013, the USPS reported returned mail as 3.67% of outbound mail, increasing year over year and highly attributable to movers. The issue costs US Businesses $65 Billion+ dollars annually. USPS NCOALINK is a good, inexpensive data tool that can resolve some address issues, but only 50% of the population files a change of address; the rest is up to businesses to resolve.
For more information about innovation with returned mail:
About Horizontech, Inc.
Horizontech, Inc. (HTI) is a Global Information Technology Services organization, with operations throughout the US, China and India. HTI develops custom technology solutions that integrate data, image, paper, hardware, software, devices and business processes to more efficiently automate customer enterprise business applications. We have processed in excess of 20 million undeliverable mail pieces and $ 2 billion in customer AR and are considered a market and industry expert.
For ideas on how to better manage Cash Flow from change of address issues:
Robert S. Hedstrom