Are your telecommunications vendor's technicians certified?

SKOKIE, Ill. - June 11, 2014 - PRLog -- Telecommunications is a very dynamic industry that is constantly being enhanced by new technology. The technology is changing so rapidly that it’s vital for companies to ensure that their telecommunications provider stays on top of it. Unfortunately, too many businesses today continue to overlook this topic and do not ask a simple yet crucial question, “Is my telecommunication technician certified?” If the answer is a resounding yes, then you can probably put your mind at ease. However, if the answer is no, your company’s vital voice and data system could be in for a very painful surprise.

Would you let a mechanic that wasn’t properly trained work on your car? Probably not. So why not treat your voice and data system with the same care. It is just as important to make sure that your provider’s technicians understand the details behind their technology so they can properly install, service, and maintain your system to ensure its future reliability.

All too often businesses experience damaging affects by providers who don’t understand the technology they sell. The most common include:

Lost revenue due to system downtime
Increased costs from making repairs
Permanent damage to system components
Inability to effectively run the business

In order to combat these types of problems, leading telecommunications providers such as Prime Telecommunications incur substantial costs to guarantee that highly certified industry technicians are tending their clients’ voice and data systems.

         Prime Telecommunications, Inc. requires hours of rigorous educational training for sales people, management and most importantly technicians, so they can fully understand today’s state-of-the-art voice and data systems. Prime Telecommunications believes certification is an extremely valuable investment for both their employees as well as each one of their clients.

Vic Levinson, President of Prime Telecommunications, said that its service technicians are comprised of professionals who enjoy being in the forefront of new emerging technologies. Their dedication, combined with the body of knowledge acquired from certified trainings, ensures Prime Telecommunications’customers that their voice and data system will be serviced quicker, faster and better, all in a cost-effective manner.

Prime Telecommunications understands that it takes a high level of commitment and dedication to provide our technicians with the latest education and certification on convergent technologies,” said Levinson. “Our customers can rest assured that when one of our technicians comes to their place of business to service or repair a voice and data system, that they will be able to diagnose the problem quickly and provide unsurpassed service in a timely and cost-effective manner.”

Levinson said service technician training and certification benefits the end-user. “Today, when our clients require service assistance they can expect less downtime for their telecom system, which translates into greater revenue for their business.”

So if you don’t know the answer regarding your technician’s level of certification it may be time to ask. It’s much easier to prevent problems from occurring than take your chances with technicians who are less than knowledgeable about their technology.

ABOUT Prime Telecommunications

Since 1993, Prime Telecommunications has been working with thousands businesses in the Chicago metropolitan area. Initially, working to assist small companies manage the complexity of telecommunications equipment and services, Prime has evolved into a resource for businesses to put together all of the pieces of the information technology puzzle. From hosted applications to hosted phone services, back up and database management, Prime is all about providing technology solutions for businesses.

For more information on Prime Telecommunications, call (847)329 8600 or visit www.primetelecommunications.com.