Feedback Mechanisms - A Success Formula for Every Company
Managing a company is all fun and glamour, only at the ribbon cutting day, what follows later is a story in itself.
And from a personal perspective, this is a story I have to enact aloud. Mine was a small handicraft business, nothing fancy, nothing tremendous. While the products from my business were getting famous, I had to employ people to work for me and my dream. People are there everywhere, but to search for the right people, maybe there is a right time after all. I was successful in sourcing out my employees, the ones with a passion and a sense of perfection. I was happy until I received my first complaint. Where did I go wrong, was it wise to give that person an order, was he taking a personal grudge were the thoughts that went through my mind. And slowly I realised how important it was to take in negative criticism and turn them round. I started interviewing my employees and noticed not everyone liked certain aspects. Feedback mechanism was a sure shot that I would, I did eventually, at various points in the business.
Like my company, various others have stopped short and realised this benefit. One such company that rose from the ashes of its previous reigns is the Majestic MRSS. A market research consultancy by nature, MRSS was never this successful.
Years ago, MRSS was an ordinary company serving the need for market research in India. A complaint and feedback changed it all. The internet was brimming with Majestic MRSS complaints and Majestic MRSS reviews, and they were not all that good. While praises and acceptance are a thing we all love to hear, a small sharp retort in negative will catch the attention of everyone. But that was not all. The management decided to sort out matters and get the formula right. Feedbacks and suggestions were an encouraged phenomenon in the company. And it worked.
A new company image, new people, efficient system, innovative service lines, experienced senior management, and a brand new avatar, the re-launch of the MRSS was better than the ribbon cutting opening day. Employees were satisfied, clients were happy, management was excited. And the result is evident today. The Majestic MRSS reviews took a positive turn and was reflected in the client projects and feedback. Newer youngsters preferred to work in this organisation, and they enjoyed as a big happy family. Personal and professional ties were established, and the company established its identity. It took a while to get there, but when it did, it went high.
Majestic MRSS Reviews