Open Access BPO delivers call center services in 13 languages

SAN CARLOS, Calif. - May 27, 2014 - PRLog -- Philippine-based outsourcing firm Open Access BPO now delivers voice-based customer service and technical support in 13 languages.

Originally offering four Asian (Arabic, Chinese, Japanese, Korean) and four European (French, German, Italian, Spanish) languages, the company's multilingual call center unit added four more Asian tongues to address the growing demand for non-English-speaking agents. The firm began catering to Indonesian, Malaysian, Thai, and Vietnamese customers after it included the additional languages in April 2014.

Shortly after, more Middle-Eastern and African customers came within scope when Open Access BPO introduced Portuguese as its 13th medium for voice service in May this year. This latest addition is spoken as a main language in nine countries including Brazil and Portugal.

Fortifying its multilingual call center unit, Open Access BPO branches out to new markets outside North America, where most of its clients are from. Gearing the unit is also a way of tapping the growing Asian markets that many outsourcing firms have yet to penetrate.

Open Access BPO is among the few call centers that offer voice services in different languages under one roof. Situated in the Philippines, the company boasts of its strategic location as one of the reasons that make it ideal for call center outsourcing, especially with today's centralization trend. The firm offers itself as a main headquarters for international businesses planning to concentrate on one location instead of spreading operation across Asia.

Entering the multilingual call center niche is Open Access BPO's move towards becoming the go-to firm for voice-based and non-voice outsourced solutions.

About Open Access BPO

Open Access BPO was established as a telemarketing startup in 2006 before growing into an all-around outsourced services vendor. Initially providing voice solutions in California, the firm eventually branched out to non-voice technical support solutions, as well as back office services ranging from content development to digital marketing and e-commerce. The company now operates in its call center facilities and offices located in the Philippines' premier business district, Makati City.

Modeled as a boutique-style firm, Open Access allows clients to customize their outsourced services and take part in the management decisions as if supervising an in-house department. This is in line with the neo captive BPO business model that Open Access practices.

For a complete list of the services offered by Open Access BPO, visit: http://www.openaccessbpo.com/