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HappyOrNot® Customer Satisfaction Improvement Concept Crosses the Atlantic to Open Its USA Office
Award'winning Finnish company HappyOrNot Ltd. has expanded its operations to the USA and opened its new office in Florida, boosting its industry leader status in The Americas.
HappyOrNot has been providing its customer satisfaction improvement services since 2009. The service is a seamless combination of both an Intelligent Reporting service which includes web-based reporting and automated e-mail reporting plus an Application Programming Interface, and totally wireless, ready-to-use out of the box data collection units. HappyOrNot is currently being used by over 350 retail, service chain and public and governmental organizations across 39 countries. Clients include companies like Carrefour, Heathrow Airport, Delhaize and Domino´s Pizza.
Ville Levaniemi, President, HappyOrNot Americas Inc. and Co-Founder of HappyOrNot Ltd. tells about the company´s plans and current status in the USA:
“We have been operating in the USA for 1.5 years via our wonderful partner network already, and felt that this was the opportune time to establish ourselves here physically in order to better support our service provider partners and their clients. We have the privilege to serve customers like Citgo, Country Fair, HEB, Oschner Health Systems, The Source, and are very proud to have our system already deployed in such intriguing places as Kennedy Space Center in Titusville, Florida, and the service facilities of LAPD, in Los Angeles, California.”
Levaniemi continues: “Our simple target is to maintain our status as the global leader of satisfaction analytics services. We strongly believe that by keeping our own clients and partners satisfied we will succeed together with our wonderful clients. As the saying goes, the customer is always right, and organizations have learned that customer satisfaction is something they need to monitor and act upon – every day. We provide our end customers with the convenient and safe way to enable their customers to express their feelings about their service experience, and the tools to report and act on the results effectively – all the way at the frontline staff to the top management level.”
HappyOrNot® helps its clients in such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. HappyOrNot service has received several awards and recognition by major medias such as Daily Finance and USA Today. HappyOrNot is currently being used by over 350 retail and service chain and public and governmental organizations across 39 countries. For more information about HappyOrNot, please visit www.happy-or-
For more information, please contact:
Ville Levaniemi, President, HappyOrNot Americas Inc., Co-Founder
HappyOrNot Americas Inc.
801 South Olive Avenue, Suite 113
West Palm Beach, FL, USA 33401