Ashland County Sheriff’s Office Deploys the Complete Total Response Call Handling Solution

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Total Resonse
Call-Handling Protocols
Public Safety Answering Point


Madison - Connecticut - US


MADISON, Conn. - May 16, 2014 - PRLog -- Ashland Is Committed to Improving Their Standard of Care

The Ashland County Sheriff’s Office in Ohio has successfully deployed the PowerPhone Total Response® complete call handling solution and is committed to improving their standard of care for its center.

This important decision serves as a mark of dedication within the Ashland County Sheriff’s office as they are the only public safety answering point within the county. The team of telecommunicators will be certified in all disciplines: Emergency Medical Dispatch, Fire Safety Dispatch and Law Enforcement Dispatch, empowering them to make thoughtful, outcome driven decisions on any call. The training and protocol tolls will streamline their current operations and improve their standard of care.

“Our agency implemented Powerphone’s Total Response protocols in an effort to enhance the quality of service we provide to our customers.  Since deployment, we have partnered with Powerphone to ensure that our agency adopted practices and standards to support continuous improvement in our operations.  We are excited to use Total Response as it signifies our commitment to success to uphold the highest standards we deliver to our callers and responders.” said Michael Welch, County Commissioner, Ashland County Sheriff’s Office.

“It’s exciting when an agency continues to evolve and is committed to improving its standard of care with Total Response. Ashland County made the commitment to have the entire team certified in all disciplines to be prepared for every call”, says Mike Jones, Director of Professional Services, PowerPhone.

About PowerPhone:
PowerPhone is a global leader in emergency communications training and technology. Since its inception in 1984, PowerPhone has trained more than 200,000 public safety professionals. As the first organization to train 911 operators in police, fire and emergency medical dispatch, PowerPhone has helped define standards for emergency call handling internationally. Built on the premise of ‘One Number, One Protocol’, PowerPhone are the inventors of Total Response®, a complete protocol system of training, tools and call assessment tools to better empower 911 professionals to make objective, outcome-driven decisions on any emergency call.

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Media Contact
Karen Olenski
Source:Ashland County Sheriff's Office
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Tags:PowerPhone, Total Resonse, Call-Handling Protocols, EMD FSD LED, Public Safety Answering Point
Industry:Government, Software
Location:Madison - Connecticut - United States
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