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The Automotive Industry’s first training resource to equip Dealers to impact the Customer Experience
K-Method Training Group launches the K-Method Academy, an online learning center to empower Dealerships with the tools and support they need to establish their own in-house training solution to take control their personnel development.
K-Method’s executives believe that today’s dealership professionals must have access to a more modern and focused training curriculum based on the principle of the continuous improvement movement and centered around strategies to improve the customer experience. They believe that this curriculum should include skills, systems and process based material, available on-demand, to address specific performance issues in real time when the training can be most useful and relevant. Additionally, they believe that this approach lends itself to addressing some of the concerns of today’s consumers regarding the competency and professionalism of many of the dealership employees they encounter.
As more manufacturers implement their version of the continuous improvement program, Mr. Smith believes dealership managers will need access to this type of vscat training methodology to aid in intentionally promoting employee “course correction” and performance improvement.
What makes this approach so unique is that it empowers managers to take control of their workforce training. They are able to choose from a single course, or a pre-built learning plan, or a full blown certification training program without committing to long term contracts or costly training initiative with low ROI.
Mr. Smith states that the K-Method Academy is positioning itself to be the resource that dealerships can depend on to train new hires, have access to learn new skills, systems and processes to continually develop and educate their workforce regardless of the skill level and experience of its personnel. He states that we should think of K-Method as it's version of the Kahn Academy for the Automotive Industry.
To learn more, visit http://kmethod.com or to take a tour of the learning center visit http://kmethodacademy.com/