News By Tag
News By Place
Open Access BPO offers customer service in Portuguese
Open Access BPO taps the Portuguese market through multilingual customer support
Portuguese is the main language of nine dominantly African countries, and is spoken as a cultural language in several South American, European, and Asian nations. As this language is widely spoken across the globe, offering Portuguese deepens the outsourcing firm's penetration into growing markets outside North America.
13th language offered by Open Access BPO's multilingual call center unit, which originally served customers speaking Chinese, Japanese, Korean, Arabic, French, German, Italian, and Spanish. In mid-April this year, the company included Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia into the initial roster.
Aside from offering its voice-based services in a wide range of foreign languages, the outsourcing firm's recruitment practice makes it an attractive choice for multinational companies looking at multilingual call center services as a way of localizing their brands. Open Access BPO hires native-speakers to foster genuine cultural affinity and eliminate contextual differences between the representatives and the customers.
As one of the few Philippine call centers housing agents catering to various Asian and European clients, Open Access BPO shapes itself as the go-to firm for voice-based multilingual customer service needs.
About Open Access BPO
Open Access BPO has evolved from a telemarketing startup into an all-around outsourcing company in just eight years of operation. Established in 2006, the initial service was eventually joined by voice-based customer service and technical support solutions, as well as back office services ranging from content development to digital marketing and e-commerce. The company has offices in the Philippines' Makati central business district after transferring operations from its California headquarters.
Modeled as a boutique-style firm, Open Access allows clients to customize their outsourced services and take part in the management decisions as if supervising an in-house department. This is in line with the neo captive BPO business model that Open Access practices.
For a complete list of the services offered by Open Access BPO, visit: http://www.openaccessbpo.com/
Open Access BPO