ICMI Contact Center Expo May 7-8, 2014

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* Leadership

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* Human resources

* Portsmouth - New Hampshire - US

PORTSMOUTH, N.H. - May 5, 2014 - PRLog -- May 5, 2014, Portsmouth, NH - Dianne Durkin, President of Loyalty Factor, will be presenting two session topics at the ICMI Contact Center & Expo to be held this week in San Diego, CA.  Her topics are: “Hire A+ Attitudes for Your Organization” & “The Power of Magnetic Leadership.”

Hire A+ Attitudes for Your Organization
offers hiring managers questioning strategies they can employ to filter candidates and identify those with the best attitudes for their organizational culture.  Identifying the right attitudes is critical as statistics show the majority of new hires fail due to attitudinal issues rather than technical abilities.

The Power of Magnetic Leadership is Dianne’s most requested topic!  She shares the highlights of her 5

Star Clarion Award book The Power of Magnetic Leadership: It’s Time to Get R.E.A.L.  Ms. Durkin presents the keys for magnetic leadership success, including identifying your leadership style, creating a responsibility-based culture, and applying appreciation techniques.  Those in attendance will learn how magnetic leaders use their magnetism to attract others and inspire them to be creative, innovative and exceed all expectations!

The ICMI Contact Center and Expo (formerly ACCE) is the leading global gathering for the contact center

industry. It's known worldwide as the essential forum for educational growth, networking, and sharing

of proven best practices.  Online registration is now closed, but those interested in attending can register onsite at the San Diego Convention Center on Tuesday, May 6, 2014

Contact Info and Address:
San Diego Convention Center
111 W. Harbor Drive
San Diego, CA 92101
(619) 525-5000

Registration is located in the lobby area of Hall A

Registration Hours:
• Tuesday, May 6: 7:00 AM - 6:30 PM
• Wednesday, May 7: 7:30 AM - 6:30 PM
• Thursday, May 8: 7:30 AM - 5:00 PM

Should you be unable to attend, you can schedule Dianne Durkin as a speaker at your next conference or corporate event, just call 603-334-3401 or write dmdurkin@loyaltyfactor.com.  Her topics can be found at http://loyaltyfactor.com/Speaking-Engagements/

Dianne Durkin
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Tags:ICMI, Expo, Leadership
Industry:Event, Human resources
Location:Portsmouth - New Hampshire - United States
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