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Steve Craven Receives Customer Service Award
Steve Craven with RE/MAX DFW Associates in the Willow Bend office was recently honored with the office’s Customer Service Award for 2013 at the company’s Anniversary Gala and Convention held at the Hilton Garden Inn in Lewisville
“Our buyers and sellers receive a questionnaire from our staff after each transaction is completed, asking them to rate the service that they received from their sales associate,” notes Mark Wolfe, president of RE/MAX DFW Associates. “Especially important is agent promptness, knowledge and courtesy throughout the transaction. The integrity of the agent is equally important. Although the national average response ratio is between ten and twenty percent, our firm continues to record a seventy percent plus ratio of returned questionnaires, almost always indicating strong satisfaction with the agent. As would be expected from Steve due to his strong commitment to his clients and based on the returned questionnaires on his behalf, he gave exemplary service during the year.”
“I was very honored with this tribute,” said Mr. Craven. “This is one of the highest compliments an agent can receive from his clients. It is a great privilege to receive a satisfied response from a pleased customer. I strive to give the best service possible, and a lot of my business is from repeat clients and referrals. I will always treasure this recognition and will continue to endeavor to exceed my client’s expectations.”
Steve began selling real estate in 1978 and joined the RE/MAX DFW Associates Willow Bend office in November, 1997. Well-respected in the industry, Mr. Craven has consistently been one of the leading Realtors® in the North Texas market and was selected by his peers as the “2009 REALTOR® of the Year” for the Willow Bend office. A member of the prestigious RE/MAX Hall of Fame, one of the highest honors in the real estate industry, he is also the recipient of the RE/MAX Platinum Club award and holds the CRS®, GRI®, CDPE, and e-Pro advanced real estate designations. Steve was also twice named one of the ‘Best Realtors in Dallas’ by D Magazine. Steve is originally from New Mexico and has two grown children. He obtained his BS degree in Biology/Physical Education from the University of New Mexico. With more than 36 years of real estate expertise, Steve is always willing to help make his client’s dreams of buying a home become a reality.
RE/MAX DFW Associates has been in operation for more than 30 years and today is the largest RE/MAX franchise in Texas. The firm has seven offices: Coppell, Dallas, Flower Mound, Frisco, Las Colinas, Plano and Willow Bend. The firm’s over 300 agents are projected to close a record $1.6 billion in 2014. RE/MAX DFW Associates is part of the world-wide RE/MAX network in 91 countries and 90,000+ agents.
Steve Craven may be contacted at the Willow Bend office of RE/MAX DFW Associates at 972.389.2129 or via email at email@example.com. He can assist with any home listed in the North Texas Regional MLS System as well as any of the firm’s active listings, which can be viewed at www.YourHomeTownPro.com.