Drishti enters into a strategic alliance with Brisnorth Communication Australia

Drishti-Soft and Brisnorth Communication enters into a business coalition to address the contact center infrastructure markets for BPO’s and enterprises in Australia
GURGAON, India - April 30, 2014 - PRLog -- Gurgaon, April 30, 2014 - Drishti-soft Solutions, leading provider of Communication technology solutions enters into a strategic alliance with Brisnorth Communication, a dominant provider of telecom solutions specialising in VoIP and Traditional telecommunications in Australia. With this partnership the companies shall bring together a quality comprehensive contact center suite for BPO and enterprise segment of Australia.This alliance aims at providing a holistic, state-of the art communications solutions to companies looking for means to enhance customer experience through multiple channels, reduce TCO and increase agent productivity.

Brisnorth excels in providing impartial advice on choice of Network/Lines, and can broker the best deal for enterprises, tailored to its particular call-patterns and staff habits. This service unified with Ameyo can deliver an all-in-one suite, tailored to the clients requirement to cater to the current and future needs of the end customers. Leveraging on the combined experience of the two entities, companies can achieve cost optimization and high level of customer satisfaction.

Welcoming Brisnorth on board, Brighu Ravi, Regional Head – Australia / New Zealand stated “We are excited about BrisNorth Communications joining the Drishti family as a premier partner. This partnership is very strategic to us as Brisnorth’s business is perfectly aligned to AMEYO. Apart from being our frontier in the Sunshine state, we will be leveraging on Brisnorth’s own range of phones and impeccable support to service new clients.”

Grant Berry, Managing director of Brisnorth Communications, said “Brisnorth Communications pride themselves in partnering with Vendors that provide leading-edge technology to deliver all-in-one suites to their Customers. Brisnorth are delighted with the alliance with Drishti that will deliver world-class Applications for Brisnorth’s Customers.”

With this partnership we are able to fortify our presence in the Australian market and extend our solution to clients which were once out of our reach.

About Brisnorth Communications:

Founded in 2007, Brisnorth Commander Pty Ltd trading as BRISNORTH COMMUNICATIONS is an Australian owned and operated Telecommunications Services Provider. Brisnorth Communications is registered with the Australian Communications and Media Authority (ACMA) as a Carriage Service Provider (CSP) and is regulated by the Office of the Telecommunications Industry Ombudsman (TIO). Headquartered in Brisbane, but providing VoIP services and Technical Support Australia-wide, Brisnorth Communications specialise in Voice-over-IP and Traditional Telecommunications services and support. Being independent of any Network Service Provider, Brisnorth are able to provide impartial advice on choice of Network/Lines, and can broker the best deal for Australian Businesses. Brisnorth supply and maintain a variety of telecoms hardware and software products, including Drishti’s Ameyo Call Centre Application which offers advanced features and very competitive solutions.

About Ameyo:

AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR, Predictive Dialer, Voice Logger, Multimedia Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. AMEYO has been heralded for its innovative capabilities and has won numerous awards over the years, most recently being awarded the 2013 TMC Labs Innovation Award and Deloitte Technology Fast50 India 2013.

About Drishti:

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.

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