Elkjop´s HappyOrNot Initiative for Customer Satisfaction Excellence, Loyalty Awards Finalist
Now in its third year, The Loyalty Awards again holds its prestigious awards event to celebrate excellence, innovation, and best practice in the loyalty industry across Europe, the Middle East and Africa.
This year, over 200 entries were submitted of which approximately only half were selected as finalists, and Elkjop has been honoured to be selected as a finalist in both of the categories in which they entered:
Best Use of Customer Analytics/Data in a Loyalty Programme
Improving customer satisfaction through continual data monitoring and analysis.
Best Use of Technology in a Loyalty Programme
Enhancing customer experience with instant customer feedback machines.
Magnus Feldt, Head of People Development at Elkjop, a division of Dixons Retail, comments on the pleasure of being a finalist: “This is a recognition that we are going in the right direction with our work to be the Earth’s most customer centric retailer.
We have tried in past different ways of using technology to enhance customer happiness, and our experience is that the simpler the solution, the better the result. With the HappyOrNot service, we can measure customer happiness to the hour, and, therefore, can take quick action when we see that we are doing something wrong as well as follow and spread best practices between our stores.”
“Elkjop has been a customer of HappyOrNot since 2012 when our customer satisfaction monitoring, measuring, and reporting services were first implemented into their operations. Since then, Elkjop has diligently made excellent and effective use of HappyOrNot, and has continual, marked improvement in their customer satisfaction results.
We are both thrilled and proud to be involved with Elkjop’s finalist nominations, and are looking most forward to a wonderful event,” says Heikki Väänänen, CEO and Co-Founder, HappyOrNot Ltd.
To read the Finalists announcement press release by The Loyalty Awards, please visit: http://theloyaltyawards.com/
Elkjop is one of the largest retailers of consumer electrics and household appliances in Northern Europe. The company had a revenue of about 4.4 billion dollars in the fiscal year of 2012/2013 – the Earnings before interest and taxes was approx. 184 million dollars. The company presently operates shops in Norway, Sweden, Denmark, Finland, Iceland, the Faroe Islands, the Czech Republic and in Slovakia. Most of the shops are Megastores. The Elkjop company currently employs around 9,200 people and is a division of UK’s Dixons Retail. For more information on Elkjop, please visit www.elkjop.no
About HappyOrNot Ltd.
HappyOrNot service has received several awards and recognition by major Medias such as Daily Finance and USA Today. The service is being used globally by leading retail, service, healthcare, transportation, and governmental organizations in 30 countries. For more information on HappyOrNot Ltd., please visit www.happy-or-