Mindpearl's CEO - William Pattison - Shortlisted for European Outsourcing Award

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April 29, 2014 - PRLog -- William Pattison, winner of the prestigious NOA People Choice Award and the CEO of Mindpearl has been shortlisted for the European Outsourcing Professional of the Year award in the EOA Awards: The European Outsourcing Association (EOA) is the centre of excellence in pan-European outsourcing.  Their EOA chapters span across: Austria, Belgium, France, Germany, The Netherlands, UK and Spain.  Now in its fifth year, the EOA awards reward and celebrate the efforts of companies and individuals who demonstrate excellence and best practice in the outsourcing world.

This award category recognises individual’s for their ability to deliver both initial and ongoing business value to clients, incorporating best practice, continuous service innovation and also demonstrable commitment to the development and future of the industry.

‘William has achieved various things in the BPO sector, particularly in the South African landscape and was a key figure in bringing the first BPO investor, Lufthansa, to South Africa. Other notable achievements include being instrumental in developing the ‘Follow the Sun’ 24/7 contact centre, a concept he helped develop. With almost 25 years of industry experience, William is a true asset to the international BPO community.’ Gareth Pritchard, BPeSA’s CEO, Business Process enabling South Africa Association Body.

‘I am pleased to that I have been shortlisted for this award, however I could not have achieved the success I have without the support of my team.  So I would like to acknowledge their dedication’, commented William.

Winners for the EOA Awards will be announced at an official award ceremony taking place on 10th July 2014 in London.  Click here for the full shortlist.

About William Pattison, Chief Executive Officer, Mindpearl BPO

William is the CEO and an owner of Mindpearl, a  global, 24/7, multilingual, contact centre outsourcing company with facilities in Spain, Australia, South Africa and the Fiji Islands and winner of the National Outsourcing Association (UK) – Contact Centre of the Year Award 2013 for outsourcing excellence.   Mindpearl services clients across the UK, Europe, the Asia/Pacific region and North America.  William has more than 25 years’ experience in the contact centre industry, most notably within the aviation industry. William, with his unique insight, customer focus, and leadership, has been the driving force behind Mindpearl’s award-winning network of multilingual, multi-channel customer contact centre operations. He is widely recognised as an industry leader in the creation and development of the “follow-the-sun” concept and 24/7 contact centre networks. His major achievements include; the successful establishment and operation of multilingual customer contact centres for American Airlines, Lufthansa, Swissair/ Swiss International Air Lines and BPO Mindpearl,  and his pioneering feats in setting up new contact centres in unconventional locations, such as South Africa in 2001 and the Fiji Islands in 2009.  William was recently awarded the prestigious National Outsourcing Association (UK) – People Choice Award 2013, for his contribution to outsourcing.   William firmly believes to be successful at achieving maximum value from outsourcing; we need to invest in retaining key skills within the industry.  He seeks to hire the most qualified employees, with a strong emphasis on retention by offering salaries above the market average and career development opportunities with a focus on up skilling and empowering staff internally.   With the right skills in place he is driving innovation in the BPO space.

Further information:

Candace Laubscher

Mindpearl’s Sales & Marketing Department

Phone: +27 (0) 21 440 6707

Email:  claubscher@mindpearl.com

Website:  www.mindpearl.com
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Tags:Contact Centre, Bpo
Industry:Retail, Travel
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