April 28, 2014
-- Epicenter is India’s leading Business Process Outsourcing (BPO)
, founded in the year 2000. The Business Process Outsourcing (BPO)
is a part of the 2.4 Billion Dollar Kalyani Group, a leading industrial house in India and among the largest and technologically most advanced manufacturers of Forged & Machined components in the world.The call center
operates out of a brand new, state of the art offshore facility in India, A Business Process Outsourcing (BPO )
with a capacity of 750 physical seats that can support 2000+ FTE’s. All the seats are fully equipped to support voice as well as data services. The call center’s Onshore office is located in the US from where we manage connectivity and logistics within North America.
Epicenter as a leading contact center
provides wide range of services like Accounts Receivable Management, Telesales, Tele marketing , Customer Acquisition, Back office, Customer Life Cycle Management, Market Research, IT services and Application services to its clients in UK , USA , North America , Australia and across the globe .
Operational Excellence is Epicenter’s philosophy of organizational leadership that focuses on the application of an assortment of values, systems, and tools toward the viable improvement of key performance metrics.
Epicenter has expertise in managing several processes like Customer Service, Collections, Outbound/ Inbound Sales, Transaction Processing, Data processing, Chat and E-mail support.
Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service, while minimizing cost through efficient management of processes, procedures and technological infrastructure. We provide a solution that allows scalability without compromising on quality and promote continuous process re-engineering to maximize return of investment to our clients.
Epicenter has helped clients save millions of dollars through high-quality collections that consistently exceed performance metrics.
Epicenter has made significant investment in “best in breed” technology & tools like Verint and Nice used for call recording, AVAYA ACD’s, Aspect UIP dialer’s etc. In addition to this, Epicenter has an in-house software development team that can develop and maintain custom application and tools which helps in bringing performance improvement and efficiency in the system.
We pride ourselves in being the ‘First ITES Organization in India’
to have PAS 99 (Integrated Management systems, Quality Management system - ISO 9001:2008 and Information Security System - ISO 27001:2005).
Epicenter being one of the leading call center
, We are also amongst the first BPO’s in India to achieve Payment Card Industry (PCI) Compliance