INI to Exhibit at IAUG CONVERGE2014

Interactive Northwest, Inc. (INI), developer of comprehensive IVR systems and contact center automation software, today announced they will be exhibiting at the IAUG CONVERGE2014 Conference to be held April 27-May 1, 2014 in Dallas, TX.
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Portland - Oregon - US


PORTLAND, Ore. - April 21, 2014 - PRLog -- Tualatin, OR, April 21, 2014 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) systems and contact center integration software, today announced they will be exhibiting at the International Avaya Users Group (IAUG) CONVERGE2014 Conference to be held April 27-May 1, 2014 in Dallas, TX. INI will be showcasing its latest self-service products designed for the powerful Avaya Aura® Experience Portal platform in the Solutions Expo, booth #400. INI will be highlighting applications that enhance customer engagement, reduce customer effort, and drive down the cost per call by automating routine and complex tasks in the contact center.

“INI places great value on the insight we gain from interacting with Avaya users and innovative presenters at IAUG. By capturing market trends, user interests, and the latest technologies, we are able to provide relevant applications that are highly focused on customer satisfaction,” says Gary Van Gordon, Vice President of INI.”

During the conference, representatives from INI will be presenting breakout sessions as follows:

Mobile Smart Device Technology & the Contact Center: Now and Evolving
April 29, 2014 (3:15 PM - 4:30 PM) | Session: 623
Co-presented by Valentine C Matula, Senior Director Multimedia Research, Avaya; Glen Taylor, PhD, Solutions Architect, INI; and Angus Fan, Director, Technology & Customer Experience - Egencia/Expedia

Virtualizing Your Avaya Aura® Experience Portal: Real World Pros and Cons
April 28, 2014 (1:15 PM – 2:15 PM) | Session: 616
Presented by Glen Taylor, PhD, Solutions Architect, INI

Focus on the Customer Experience: Enhancing Healthcare Services with AAEP
April 28, 2014 (2:30 PM - 3:30 PM) | Session: 1503
Co-presented by Kirk Jesser, Channel Sales Manager, INI and Glen Taylor, PhD, Solutions Architect, INI

About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely positions INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236 or visit

Interactive Northwest, Inc.
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Tags:Ivr, Contact Center, Self Service, Avaya, IAUG
Location:Portland - Oregon - United States
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