eg solutions wins prestigious Call Centre Helper “Top 10 Contact Centre Technology” award

Voted for by end users, eg operational intelligence® enters Top Ten as sole back office workforce optimisation solutions provider
PENKRIDGE, England - April 11, 2014 - PRLog -- eg solutions, a leading global back office workforce optimisation software company, has been voted as one of the top contact centre technologies in the 2014 Call Centre Helper “Top 10 Contact Centre Technology” Awards.

The awards, run annually, give recognition to the best products on the market, and are designed to help contact centre managers make informed decisions about the technologies they invest in.

Jonty Pearce, Editor of Call Centre Helper, says: “These awards are voted on not by a panel of ‘experts’ but by real life contact centres that are using the technology.  Over 330 votes were received during the voting process and the detailed comments show interesting insight about the product.  eg scored well for ease of use, management information and back office capabilities.”

Elizabeth Gooch, Acting Chief Executive of eg solutions says: “eg operational intelligence® was the first purpose built back office workforce optimisation software product on the market. It was designed to solve real problems experienced by our customers and we have been constantly refining the solution over time to meet the strategic needs of our customers,”

"However, this award is significant because it is a Call Centre award voted for by customers and users of the technology, and not just a panel of judges. Increasingly, our software is being used to manage customer contact in both the front and back office to reduce the end-to-end customer journey time of all customer contact. So it is good to be recognised by the whole of the Contact Centre, not just the back office.”

eg operational intelligence® is the most complete, purpose built back office workforce optimisation software suite, with more ‘out-of-the-box functionality than any other product.  Businesses can use eg software immediately, leading to a direct impact on their back office performance and a quicker return on investment.

The software provides historic, real-time and predictive Management Information about all factors affecting operational performance, enabling managers and team leaders to make the right operational decisions to effectively measure, manage and improve business operations.

Elizabeth concluded: “We recently launched the latest version of the eg operational intelligence® software suite, which has delivered significant platform and functionality enhancements. Our software supports both cloud, on-premise and hybrid solutions to suit the varying IT policies across our customer base. We are convinced that this will ensure that we firmly maintain our leadership position now and into the future. As the only back office optimisation vendor in the Top Ten, this award recognises the value our solutions contribute to improving customer experience in both the front and back office.”

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About eg solutions plc

solutions plc is a global back office workforce optimisation software company. Our software provides historic, real-time and predictive Operational MI. When implemented with our training programme for managers and team leaders to use this intelligence, we guarantee improvements in operational results in short timescales.

The Company, which is listed on the Alternative Investment Market (‘AIM’) of the London Stock Exchange, is committed to customer satisfaction and the ongoing development of its operations management solutions.

eg solutions
Source:eg solutions
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Tags:Eg Solutions, Call Centre Helper, Contact Centre Technology, Back Office Software, Workforce Optimisation
Industry:Software, Technology
Location:Penkridge - Staffordshire - England
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