Sunrise Software looks to Wow visitors with Service Desk functionality & new HR Case Management
Sunrise celebrates 20th anniversary in IT Service Management at Service Desk & IT Support Show
Sunrise Software will be showcasing a completely new HR Case Management solution that extends the proven processes currently enjoyed by hundreds of IT Service Desks and applies them to enabling the management of requests, queries and policies for HR. Launching in April, Sunrise Software HR Case Management will enable HR departments to manage contacts (both for staff and applicants), third party contracts, service level agreements and a knowledge-base efficiently, saving time that can be released back to the business for more strategic work.
Visitors to SITS 2014 can also expect to see Sunrise showcase a raft of other exciting capabilities:
· A visually compelling browser based User Interface (UI) that is based on leading edge HTML5 and CSS3 components.
· Genuine cross platform mobile access to the UI from laptops/desktops, tablets and smartphones enabling staff to work from any location.
· Industry leading reporting and wallboard capabilities, both in real time and historical, including support for the Service Desk Institute Performance Management reporting suite – one of only 3 vendors to offer this.
· The ‘Platform’
Geoff Rees, Sales Director at Sunrise Software said; “The annual SITS show remains the industry landmark event and after 20 years shows no sign of relinquishing its prominence. For Sunrise, this special year represents an opportunity to demonstrate our continued commitment to the sector and to prove that a proud UK based SME software developer can deliver leading edge software which benefits both large and small organisations alike - as represented by our diverse client base. We look forward to welcoming all visitors to our stand over the 2 days.”
NOTES TO EDITORS
About Sunrise Software
Sunrise Software has 20 years’ experience implementing service management software that enables organisations to support both internal and external customers. The software is designed to meet industry best practice and is easily configurable to meet individual organisations’
The software is browser based, making it easy and intuitive to use. It comes in several versions suitable for Customer Service departments that are speaking to external customers, IT departments providing technical and support services to the business, and other departments such as Facilities management and HR/Payroll that are providing services to staff and managing third party suppliers.
The software is available on-premise or as a Software as a Service/ Cloud solution and is used by numerous high profile organisations including Anglian Water, the NHS, University of Greenwich, Muller Dairy and many more.
For more information please visit: www.sunrisesoftware.com
020 8391 9000