Smith & Henderson celebrates three year anniversary with leading franchisors

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swindon - Wiltshire - UK

SWINDON, U.K. - March 28, 2014 - PRLog -- Smith & Henderson, a leading bfa affiliate franchise consultancy, recently celebrated its three year anniversary by organising a best practice forum with a leading group of franchisors.

The forum was hosted by Bird & Bird LLP and focused on the strategic challenges associated with running large franchise networks with different stakeholders. Topics included structuring franchisee support, managing change and involving franchisees in decision-making through franchise forums and councils.

Smith & Henderson also announced RBS as its partner for the 2014 Best Franchise Awards, which are now open for entries.  What makes these unique is they are based on feedback from thousands of actual franchisees.

Dave Williams, Director, Franchising at RBS, said "My team and I are delighted to be involved with Smith & Henderson as sponsor of The Best Franchise Awards.  We are committed to providing end to end support from an experienced franchising team and with these awards being underpinned by ‘The Franchise Benchmark Satisfaction Survey’ through responses by Franchisees; they provide the acid test of a Franchisor offering”.

To find out more about the Best Franchise Awards visit or call Smith & Henderson on 0845 862 0454.

To find out more about RBS’ banking services for established franchisors and start up support, please contact Dave Williams on 07770 733376 or Donna King on 07825 351653.

Notes for Editors
Smith & Henderson is a leading independent franchise consultancy, helping reputable franchisors to improve their support, franchisee performance and customer experience.  As British Franchise Association members, their clients range from new franchisors to well-known brands like O2 and McDonald’s.

To find out more about the Franchise Satisfaction Benchmark and The Best Franchise Awards please visit For information about Smith & Henderson please visit For further information please contact Steven Frost on tel: 0845 862 0454 / 0790 3489 877 or email:

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