Conversations to Engage People in Service Improvement
Healthcare staff need to demonstrate patient focus, regain control of their work and improve the environment of care
Brian Dolan, MSc (Oxon), MSc (Nurs), RMN, RGN, is an internationally recognised leader in service improvement with over 30 years experience in nursing. He said " Experience suggests that it is those directly involved in care who often have the best solutions. It is fundamental that we engage people in impactful conversations about service improvement."
Speaking following the launch of set of conversation cards called Engaging People in Service Improvement, Brian revealed that focusing on service improvement within the 4 fundamental areas of patient safety, patient experience, service efficiency and staff wellbeing can have a huge impact on patient care.
Brian believes that people often find deciding which service improvements will have the biggest impact a daunting exercise. "These cards are designed to help you to identify your own and others’ concerns and aspirations for service improvement and enabling them to make a difference to the things that matter."
The cards have been published by Fink in Organisations, a company committed to getting people in organisations talking about things that matter. Vicki Espin, editor, said " We are delighted to work with Brian to create Engaging People in Service Improvement, each pack contains 48 challenging questions which can be used by individuals, pairs and groups of any size."
The cards are available from www.finkorganisations.com and all good bookshops, priced at £14.99
Engaging People in Service improvement, Brian Dolan, ISBN 978-0-9926938-