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Enterprises TV to Air Customer Service Solutions in the Digital Age Series
The celebrity-hosted show will look at how businesses manage customer service on various social media platforms in an upcoming series.
Only 30% of companies or brands replied to online customer service questions/complaints in 2012, and in 2013 that number rose to 62%. Research finds that about 30% of customers expect a company response within 30 minutes of posting a complaint on a social media platform, and 42% expect a reply within 60 minutes. The digital age is well in place as both customer and company work to resolve problems innovatively online.
The Enterprises TV show features interviews with CEOs and industry professionals from across North America and throughout the world. It specializes in creating intriguing stories including individual company profiles and features on important new advances in the world. Leaders of industry take time to share their success stories to inspire entrepreneurs and business people. The show is a leader in quality, educational programming in North America.
The program is broadcast in the U.S. and Canada through a combination of FOX and ABC Broadcast Stations, Discovery Channel Transponder©™