Enterprises TV to Air Customer Service Solutions in the Digital Age Series

The celebrity-hosted show will look at how businesses manage customer service on various social media platforms in an upcoming series.
CORAL SPRINGS, Fla. - March 11, 2014 - PRLog -- Customer service is no longer managed over the phone or in email. Customers are searching for and finding quicker responses on social media platforms such as Facebook and Twitter. Enterprises TV will air a segment focusing on customer service solutions in the digital age to air this spring on most regional and national cable television networks.

Only 30% of companies or brands replied to online customer service questions/complaints in 2012, and in 2013 that number rose to 62%.  Research finds that about 30% of customers expect a company response within 30 minutes of posting a complaint on a social media platform, and 42% expect a reply within 60 minutes. The digital age is well in place as both customer and company work to resolve problems innovatively online.

The Enterprises TV show features interviews with CEOs and industry professionals from across North America and throughout the world. It specializes in creating intriguing stories including individual company profiles and features on important new advances in the world. Leaders of industry take time to share their success stories to inspire entrepreneurs and business people. The show is a leader in quality, educational programming in North America.

The program is broadcast in the U.S. and Canada through a combination of FOX and ABC Broadcast Stations, Discovery Channel Transponder©™, Regional News Networks, Business News Network Canada©™, FOX News Channel©™ and Bloomberg TV©™. Enterprises is headquartered in South Florida and films on location throughout the United States and around the globe. To learn more about the show and its host, please visit Facebook, Twitter, or Google+, or watch sample videos on YouTube.

Kyra Burton
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Tags:Customer Service, Social Media, Enterprises TV, Enterprises TV show, Business
Industry:Business, Consumer
Location:Coral Springs - Florida - United States
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