Cruise Planners – An American Express Travel Representative Warns About Travel Mail Scam

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* Tourism
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* Glendale - Arizona - US

* Reports

GLENDALE, Ariz. - March 4, 2014 - PRLog -- Janette Jahoda of Cruise Planners, Glendale, AZ is advising Phoenix area consumers to be on the alert for recent mailings marked "US Airlines Award Notification," which include vouches for round-trip airline tickets to anywhere in the continental United States.

Janette Jahoda believes these mailings are connected to a new discount travel company called Access Travel Deals. Access Travel Deals ( appears to have ties to a Scottsdale, Ariz., business called American Travel Deals (, which has an “F” rating with BBB, the lowest rating possible.

Access Travel Deals’ website is virtually identical to the websites of several other travel companies, including,, and All sites have nearly identical home pages, testimonials and other information.

Janette Jahoda said the mailings have the capacity to mislead the public, using a company name similar to US Airways. “People have every reason to be wary of these mailings. There is no company called US Airlines,” she said.

“It appears that the sole purpose of these letters is to get people to attend meetings to listen to sales pitches for a travel club,” Jahoda said. “There simply are too many questions to believe at this point that this is a good deal.”

Several Phoenix area residents have contacted BBB in recent days, asking about the tri-fold mailer. The mailings have no return address and typically are marked “Final Notice” and “Personal and Confidential” on the outside.  The mailings include vouchers valued at $1,450, which closely resemble checks. They note that each voucher “must be redeemed for travel certificate and has no cash value.” The only other identifying information on the mailers is Travel Union, Scottsdale, Arizona.

Customer service representatives who answered a toll-free phone number included with the mailing said the company had been hired by a Scottsdale.-based local wholesale travel sales firm. They identified the company as Access Travel Deals and referred a caller to the website

One of the representatives asked the caller a series of qualifying questions, then said that the travel voucher could be redeemed during a meeting with company sales representatives at a local hotel. He said the sales presentations would not include “bullying” or “high-pressure” sales tactics.

The customer service representative was looking to make an appointment for the “highly” entertaining presentation.  The customer service representative said proof of identification and a credit card would be required to attend.

The website for Access Travel Deals calls the company “the nation’s leader in discount travel agency promotional appointments.” The site says that it has more than 28 locations. That same information is on the websites for Global Vacation Deals, Selected Vacations, Lifetime Travel Deals and Reliable Travel Deals.

Jahoda contacted the BBB in Phoenix, Arizona, which noted that Selected Vacations, US Airlines and Travel Union are alternate names for American Travel Deals.

BBB has recorded 65 complaints against the business. That number excludes dozens of reports to BBB that are considered informational. Most consumers complained that the mailings are deceptive or misleading.

In its report on American Travel Deals, BBB says that “US Airlines” and “American Airways” (another name used by the company) “are companies that do not exist.” BBB says it has been unable to confirm a physical address for this company after numerous attempts to locate it. Phoenix BBB made several attempts to reach principals of the company, but did not receive a reply.

BBB offers the following tips when receiving unsolicited mail offers:

Make sure you know exactly who sent the mailing. If you can’t identify the business or individual, you probably should not give them your business.
If the mailing includes an offer for a gift, make sure you understand exactly what will be expected of you to get the gift.
Do not be pressured into doing business with a company.
Do not enter into any agreement without understanding it completely.
Ask a company for references and contact them before doing business.
If you make any payment, pay by credit card whenever possible in case you need to challenge the charge.
Research any company thoroughly before doing business. Check a BBB Business Review ( at (

For more information on travel scams please contact Janette Jahoda, Cruise Planners, Glendale AZ at 623-688-0968 or email her at  You may also visit us online at or like us on

About Cruise Planners-American Express Travel

Cruise Planners - American Express Travel has a tremendous reputation for quality, service, and very competitive pricing for ALL of your travel needs. Cruise Planners Travel Advisors will help you discover exciting adventures around the world. From cruises to land tours and completely packaged vacations, we specialize in all types of travel and will create an unforgettable vacation just for you.

As a representative of American Express Travel, Cruise Planners Travel Advisors can offer exclusive AMEX benefits as well as provide you the opportunity to travel in style at the lowest prices available while still receiving the best service in the travel business.

Why choose a Cruise Planners - American Express Travel?

·         We have access to low fares and special amenities on thousands of sailings and tour departures.

·         We accept all major credit cards.

·         We are experts in specializing in reunions, weddings, clubs and associations.

·         We’re destination specialists and experienced travelers.

·         We’re your personal advocates and just a phone call away.

·         We offer exclusive American Express Cardmember benefits.

Cruise Planners - American Express Travel is a licensed, bonded, and insured agency. We are members of CLIA (Cruise Line International Association), NACOA (National Association Of Cruise Oriented Agencies), and ASTA (American Society of Travel Agents).

Janette Jahoda
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Tags:Travel Scam, Travel, Airfare
Industry:Tourism, Travel
Location:Glendale - Arizona - United States
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