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Brand and Culture: leaders hold the key to continuous Customer Experience
Brand Culture Specialist and Managing Director of Bridge Training, Dale Smith will open the discussion around identifying the key components in creating a connection between employees and customer experience based on culture. Dale’s unique “LivingBrand”
The half-day educational and motivational program will address four key areas that influence employee engagement: Freedom, Greatness, Connection, and Communities.
Guest speaker Maria McCann, Group Head of Customer Experience for ASOS, Spotify, Oasis, Karen Millen and more, said, ”It’s time to focus on ‘unknown unknowns’ in the realm of organisational culture.”
Organisational leaders are key in promoting brand culture; as managers they hold the key to engaging employees as they are the ones to:
- manage the day-to-day operations
- inspire their teams and lead by example
- promote the brand, values and vision through the eyes of the organisation
The workshop will open the discussion about employee engagement and its connection to brand and culture. Delegates at both morning and afternoon sessions will enjoy a networking lunch where they can continue the conversation with the speakers.
To register follow the link http://www.insidebridge.com/
Page Updated Last on: Feb 07, 2014