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Millers Vanguard Optimises Field Service Operations with Trimble Technology
Trimble’s GeoManager Fleet Management solution provides real-time visibility into day-to-day fleet operations, which can help Millers Vanguard to greatly improve its service performance and productivity with faster and more accurate response times. In addition, with the availability of real-time status information, communication with customers and drivers about service call timing can be improved.
“We pride ourselves on offering the best support to our customers, delivered to the highest standard and Trimble’s technology is integral in helping us to achieve this,” said Mo Williams, operations manager at Millers Vanguard. “The real-time location intelligence and trip management tools provided by Trimble Fleet Management will allow us to optimise route planning, reduce unscheduled stops and allocate tasks to a technician closest to a call out. This can help us to respond to customer requests as quickly and as efficiently as possible and will help us to improve productivity, with technicians being able to complete more jobs per day.”
In addition to Trimble’s Fleet Management solution, Millers Vanguard will be implementing Trimble Driver Safety to monitor and review driving behaviour across its fleet. “We are delighted to be working with Millers Vanguard to help improve the safety of their employees,” said Mark Forrest, general manager of Trimble’s Field Service Management Division. “Trimble Driver Safety allows aggressive manoeuvers, such as hard acceleration, braking, turns and speed to be recorded, offering real-time feedback to the driver as well as a complete analysis for the back office. “This insight means that training can then be provided to individuals to improve their driving style which will not only help reduce accidents and vehicle downtime, but will also help reduce the fleet’s fuel consumption and carbon footprint.”
Trimble vehicle diagnostics will also be implemented across the fleet to assist with vehicle management. Vehicle diagnostic solutions provide real-time data so information can be drawn directly from the vehicle. The information delivered includes fault codes and alerts about engine problems before they become a major problem and real-time data on fuel consumption, such as miles per gallon (mpg) and emissions per vehicle, to help identify where fuel is being wasted on poorly performing vehicles. By efficiently managing its vehicles through vehicle diagnostics, Millers Vanguard are able to preserve their assets, extend vehicle life and increase productivity through lowering the risk of mechanical failure.
About Millers Vanguard
Miller’s Vanguard is the UK’s premier service, maintenance and equipment supply company within the food service industry. It delivers unrivalled national foodservice support to its customers, delivered to the highest standard and with meticulous detail. Above all, the business aims to meet and exceed customer expectations at all times through professionalism, innovation and excellence
Visit: www.millersvanguard.co.u (http://www.millersvanguard.co.uk/
About Trimble Field Service Management
Trimble’s Field Service Management Division provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.
Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location—including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilising positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilised to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif.
For more information, visit: www.trimble.com.