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Le Chameau Selects Distribution Direct to be Its North American Operations Center
By: Distribution Direct
Since 1927, Le Chameau's meticulous craftsmen have been hand making each individual pair of boots out of the highest quality luxury materials. Le Chameau's high-end rain and fashion boots became available in the United States in 2009, and Charlotte-based Distribution Direct has been responsible for warehousing and distributing them since 2013.
As part of this contract expansion, Distribution Direct's CSR Desk, which launched late last fall, now mans Le Chameau's toll-free customer service line, 1-800-664-9403, and answers all its customer service email inquiries. "We are thrilled that Le Chameau has entrusted their North American operations and their customer care to us," said Quancy Teal, Distribution Direct owner and Director of Operations.
"We are a French company that had no physical operation in the United States. From the beginning, our partnership with Distribution Direct provided us with the means to get our one-of-a-kind boots into the hands of U.S. consumers," said Gerry Zimmerman, Le Chameau's U.S. Sales Director. "And now, we have a complete operations center with Distribution Direct handling everything seamlessly for us."
The Distribution Direct CSR Desk is manned by professional customer service representatives (CSRs) who take the time to study the client's products and policies. "Their CSRs expertly handle our customer phone and email inquiries. This helps us to create loyal customers who understand the quality and crafsmanship that goes into our boots," added Zimmerman. "The entire operation facilitates Le Chameau's push to gain awareness and build sales in the U.S. market."
About Le Chameau: Artisan crafsmanship, innovation and the highest quality luxury materials have always differentiated the Le Chameau boot. Still produced in their original workshops, each pair of Le Chameau boots is hand crafted by an individual master boot maker. The timeless style of Le Chameau remains the expression of a certain "art de vivre." Le Chameau boots are available in select stores in the United States as well as online via Amazon and Zappos. For more information, visit www.lechameau.com.
About Distribution Direct: Distribution Direct's 150,000 square foot, safe and secure warehouse is located in Rock Hill, SC, just south of Charlotte NC and its major trucking and rail routes. The company offers complete warehousing, fulfillment and distribution services, including outsourced customer service support, for companies of all sizes located in the U.S. and beyond. For more information, visit www.distributiondirect.com.