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Making the case for a Hospitality Help Desk Service
The nature of hospitality and its long trading hours leave little margin for computer downtime.A freezing POS system simply isn’t an option.It’s imperative that the correct support and maintenance are in-situ to help prevent system malfunctions.
Developments within technology have seen increasingly diverse hardware in use, from touchscreen POS terminals, to handhelds, tablets, kiosks and Chip & PIN devices. Then, additional layers of complexity come from software advances such as smartphone and tablet Apps with which customers can order and pay, smartphone coupons, loyalty systems, kitchen display systems, online reservations and last but not least EPoS.
Of all the tools in a hospitality operator’s armoury, it is EPoS that’s become a ‘must-have’
Support services are fundamental during an upgrade. They can replace or run alongside in-house staff (of the technology provider or the business itself), and even be a single point of contact for both technology and property infrastructure systems. Open all hours, every day of the year, support is provided continuously to monitor operations and reassure staff.
Easy migration, fast familiarisation, increased productivity and better management information can all be expected from well-supported systems. A hospitality business has much to gain from having a good Help Desk service behind it. It’s certainly worth taking time to build this into plans both for the installation itself and for day-to-day operations going forward. The right support service makes all the difference between a good hospitality system and a great one when it comes to generating tangible business benefits.
Specialist operation, The Help Desk, keeps hundreds of retail, hospitality and leisure businesses fully operational and thousands of staff competent and confident in their use of critical systems.
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