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RO|Innovation Speeds Actuate’s Customer Reference Response Time with Increased Customer Engagement
Centralized, Integrated Solution Makes Actuate’s Sales Processes More Efficient and Effective
The strategic Salesforce.com integration points and configured search wizards of Actuate’s instance of the customer reference solution (http://www.roinnovation.com/
“RO|ReferenceView has delivered tremendous time savings, particularly when responding to all the different types of customer requests from sales and marketing,” said Thomas Bayens, Senior Manager of Customer Engagement at Actuate. “Before, customer references and their associated materials were housed in multiple spots, so it could sometimes take hours to identify and match the right customer information for a sales, marketing or public relations request.”
“With ReferenceView, we can centralize, organize and leverage our customer assets and marketing collateral more effectively,”
The Salesforce.com integration (http://www.roinnovation.com/
“The configurability and flexibility of our solution means it can be used as more than just a robust customer reference management application,”
About Actuate – The BIRT Company™
Actuate provides software to more than three million BIRT developers and OEMs who build scalable, secure solutions that save time and improve brand experience by delivering personalized analytics and insights to over 200 million of their customers, partners and employees. Actuate founded and supports BIRT – the open source IDE – and develops BIRT iHub™ – the world-class deployment platform – to significantly improve productivity of developers working on customer facing applications. Actuate’s BIRT Analytics™ delivers self-service predictive analytics to enhance customer engagement using Big Data. BIRT Content Services empowers ECM architects to easily transform, process, personalize and archive high volume content. Actuate is headquartered in Silicon Valley with more than 5,000 enterprise customers in financial services, technology and government. Visit actuate.com and developer.actuate.com.
RO|Innovation is the expert at enabling your best assets – happy customers. RO|Innovation provides voice of the customer-driven business applications that empower companies to market and sell more intelligently. Inspired by today’s B2B sales environment, RO|Innovation brings customer advocacy front-and-center through intuitive, easy-to-use, yet highly configurable cloud-based sales and marketing software solutions. Learn more at http://www.roinnovation.com.