Occidental Hotels & Resorts Partners with ASK ME to Offer a Dedicated Wedding Call Center

MIAMI - Dec. 26, 2013 - PRLog -- With an impressive collection of all-inclusive resorts throughout Aruba, Colombia, Costa Rica, the Dominican Republic and Mexico, Occidental Hotels & Resorts (http://www.occidentalhotels.com/) is a long-standing favorite for newlyweds-to-be when planning destination weddings. In an effort to better serve their valued bridal guests, the resort brand has partnered with ASK ME (http://www.askmeinc.com/), a company specializing in Travel Industry call centers, to provide a private label call center offering direct access to Occidental Hotels & Resorts’ expert team of event coordinators beginning January 1, 2014.

“We have always maintained a commitment to making the wedding planning process as seamless as possible for our guests,” said Richard Rodriguez, Vice President of Sales & Marketing, Occidental Hotels & Resorts, USA. “With the introduction of the Dedicated Wedding Call Center and our new relationship with ASK ME, we are offering a more specialized wedding planning experience and bringing our level of customer service to new heights.”

Through the partnership with ASK ME, potential wedding guests will be able to connect directly with the team of dedicated event planners who assist with all elements of the wedding planning process, from the color palette options to where the tossing of the bouquet can take place.  In addition to an immediate connection with wedding coordinators, guests can confirm and pay for reservations through the Dedicated Wedding Call Center with bilingual sales specialists.

“The primary mission of ASK ME is to work in tandem with companies such as Occidental Hotels & Resorts to grow their customer base and foster impactful relationships with the brand,” said Hilary Lanzer, Managing Partner of ASK ME. “We make it our priority to ensure that potential guests receive top-notch service from the start and have an easy, streamlined booking experience.”

During the planning process, couples will discover Occidental Hotels & Resorts’ wedding options boast a diverse selection of fully customizable wedding experiences sure to suit the wants and needs of each unique couple. Offerings such as the Infinite Bliss or Extravaganza Packages are perfect for relaxed, beachfront affairs and include beautiful selections of tropical flowers, beach-inspired ceremony décor and luxurious amenities like monogrammed robes, relaxing waterfront couple’s massages and a bottle of champagne. Couples looking to take a more cultural approach can dial the Dedicated Wedding Call Center to learn about the Traditional Mayan Wedding Package,which includes a ceremony performed by a Shaman in the original Mayan language. As the betrothed stand on the authentic Mayan ruins, the Shaman directs his prayers to the four cardinal points: water, earth, wind and fire, so that their presence may strengthen and bless the new marriage.

To access the Dedicated Wedding Call Center, guests can dial 877-622-9337 or email weddings@occidentalromance.com on Monday through Friday from 9 a.m. to 5 p.m.

For more information on Occidental Hotels & Resorts, please visit www.occidentalhotels.com.

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About Occidental Hotels & Resorts

Throughout its 30 year history Occidental Hotels & Resorts has established itself as a key player in the vacation industry, both on the hotel as well as on the timeshare level, primarily in the Caribbean region through the implementation and development of its own unique style based on service excellence, and defined by the “Occidental Experience.”

Today, Occidental Hotels & Resorts manages over 6,700 rooms in 19 hotels across 8 countries: Aruba, Colombia, Costa Rica, Cuba, Dominican Republic, Spain, Haiti and Mexico with more than 4,300 employees delivering service to more than 600,000 guests annually, and a Vacation Club with more than 23,000 members.

In May 2013, Occidental Hotels & Resorts concluded a significant long-term debt refinance agreement. As such the company has initiated a significant capital improvement investment plan in its hotels and resorts with the objective to enhance its product offering and increase differentiation among its four brands – Royal Hideaway, Occidental Grand, Allegro Resorts and Occidental City Hotels – to the satisfaction of its guests.

Media Contact:

Abbie Strichman, DKC

(212) 981-5134, Abbie_Strichman@dkcnews.com

Jordanna Gualtieri, DKC

(212) 981-5205, Jordanna_Gualtieri@dkcnews.com