Access Media 3 Emphasizes Customer Experience with New Leadership Team Additions

Dec. 13, 2013 - PRLog -- In the wake of an extended period of company growth, Access Media 3 (http://am3inc.com/) (AM3) is strengthening its leadership team to enhance customer service and support its expanded operations. AM3’s new hires include Vice President of Customer Experience Mark McMaster, Senior Vice President of Sales and Marketing Michael Christin, and Chief Financial Officer Donald Weinstein.

McMaster, Christin, and Weinstein join AM3 as the company achieves the status of the nation’s largest private cable provider, as well as the largest provider of triple-play media services to multi-dwelling unit properties. AM3 also is undertaking a number of initiatives to enhance customer satisfaction, including the launch of 10-gigabyte networks in multiple markets, improved communication with property managers and residents, proactive customer surveys, and new product offerings. The new executive hires will be instrumental to the implementation and delivery of these new strategies.

Mark McMaster will lead AM3’s expanded call center operations and customer experience team in a newly-created position. He will develop a national strategy for driving superior customer satisfaction across all lines of business. McMaster comes to AM3 with over 25 years in telecommunications including MCI (now known as Verizon Business), Ameritech (now AT&T) and more recently Comcast, the nation’s largest broadband and video services provider. While at Comcast, McMaster headed two major call center rollouts in the greater Chicago market, encompassing such areas as inbound sales, customer retention, video repair, billing support, and transitional sales.

As AM3’s new Senior Vice President of Sales and Marketing, Michael Christin is responsible for leading a growth-focused sales and marketing team in the solution-oriented B2B and B2C space, and for developing effective sales and marketing plans to expand current market share and penetrate new accounts and market segments. He also will play a major role in the enhanced AM3 customer experience, as the head of AM3’s property relationship management team. Christin comes to AM3 with over two decades of senior sales and marketing experience encompassing strategic business development, new product launches, key account management, channel partner alliances and new market development.  Most recently, he served as Vice President of Sales and Marketing for SmartSource Rentals, where he managed a nationwide sales force of over 60 team members, supported SmartSource’s growing national business, developed new markets and channels for the company’s products and services, created strategies to retain and grow the company’s existing client base, and improved profitability.  Prior to that, Christin served as Vice President of Sales and Marketing for LodgeNet Interactive Corporation.

As CFO, Donald Weinstein will lead AM3’s financial and accounting team. Among his top priorities will be the development of strategies to stabilize overall cash management and enhance the customer experience through improved billing platforms and related systems. With over 25 years of experience, Weinstein was most recently the CFO and Principal of Pace Company where he led the financial and operational responsibilities of startup and private equity-backed, middle-market companies throughout the last nine years.  Prior to that, he held the EVP & CFO position at MasTec, Inc. , a leading infrastructure construction company specializing in the communications, cable and energy industries.  Previously, he served as SVP & CFO for AGL Resources  a Fortune 1000 company and was also President of AGL Networks, its competitive local exchange division.

“We are excited to have these exceptional individuals join the AM3 team,” commented CEO Scott Rediger. “Mark, Michael, and Don are all industry veterans whose expertise and leadership will be invaluable. We are committed to delivering a customer experience that is second to none as we continue to grow in new and existing markets.”

For more information on Access Media 3, visit http://am3inc.com.

About Access Media 3 (http://am3inc.com/am3-customer)

Access Media 3 (http://am3inc.com/am3-customer), headquartered in Oak Brook, Illinois, is the leading private company provider of comprehensive Internet, TV and voice services for multi-dwelling unit properties,including design, installation, maintenance and service management in the US.  Led by a team of industry veterans, Access Media 3 prides itself on offering flexible, tailor-made service packages through strong project management and property-specific solutions based upon wiring and technology needs. AM3 ranked no. 305 on the 2011 Inc. (http://www.inc.com/) 500 list of fastest growing US companies, no. 1122 on the 2012 Inc. 5000, and was named to Crain’s Chicago Business’ (http://www.chicagobusiness.com/) 2013 “Fast 50,” a list of Chicago’s fastest growing companies. Access Media 3 is backed by equity investments from Meritage Funds, Petra Capital Partners, WP Global Partners, and Main Street Capital Corporation.  For more information, visit http://am3inc.com.