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Distribution Direct Now Offers Customer Service Support for its Clients
With a 150,000 square foot warehouse located within minutes of Charlotte, NC, Distribution Direct has been offering warehouse, fulfillment and distribution services to companies all over the world since 2002. “Many companies we deal with lack just one thing to take their business to the next level, and that is a dedicated customer service staff,” said Quancy Teal, Distribution Direct owner and Director of Operations. “We are so pleased to help them solve this issue with the launch of our CSR Desk.”
The Distribution Direct CSR Desk is manned by professional customer service representatives who take the time to study the client’s products and policies. This enables them to answer customer inquiries by phone or email in a way that satisfies the customer, supports a specific brand, and elevates the reputation of Distribution Direct clients.
“The CSR assigned to our account has done an excellent job of learning about our products and handling our customer inquiries so smoothly,” said Steve Short, Managing Director for Global Apparel Alliance (www.globalapparelalliance.com), exclusive proprietor of the Cooper & Stewart brand of men’s fine dress shirts, and one of the first clients to sign up for the service. “Using the CSR Desk is helping us expand our reach and reputation, one of our primary goals.”
Mr. Teal added that, “In addition to phone and email support, the CSR Desk will ensure that client order fulfillment runs smoothly, that all back orders and returns are handled according to client policy, and that client management and sales representatives have access to real-time inventory and sales information when they need it.”
The CSR Desk is designed and executed so that inquiring customers believe they are dealing directly with their merchant. Each CSR Desk client receives their own dedicated 1-800 customer service line and can point their customer service email address directly to the CSR Desk for seamless support.
About Distribution Direct
Distribution Direct’s 150,000 square foot, safe and secure warehouse is located in Rock Hill, SC, just south of Charlotte, NC and its major trucking and rail routes. The company offers complete warehousing, fulfillment and distribution services, including outsourced customer service support, for companies of all sizes located in the U.S. and beyond. For more information about Distribution Direct, visit www.distributiondirect.com; and for more information about its CSR Desk, visit www.distributiondirect.com/
Brady Buckley, Sales and Customer Relations