Grand Rapids MI Appliance Repair Firm Puts New Technology In The Hands Of Its Technicians

To improve customer service quality and speed, E.D. Miller Appliance Service puts new laptops in the hands of technicians.
E.D. Miller Appliance Service Inc.
E.D. Miller Appliance Service Inc.
GRAND RAPIDS, Mich. - Dec. 1, 2013 - PRLog -- Grand Rapids, Michigan – E.D. Miller Appliance Service is outfitting its fleet of service trucks to have laptop personal computers for its technicians. One of the first benefits this will bring is dispatching the technicians to service calls via the internet instead of the old fashioned method of paper and pencil.

Another benefit will be allowing the technician to lookup information such as service part availability online without having to call the office each time. This will not only save time for the technician, but will free up time for the office staff which needed to do the research and communicate via phone to the technician.

An additional benefit will be having access to online service manuals, diagrams, and technical bulletins direct from the manufacturer. This can be especially important on models of appliances a technician may be servicing for the first time or ones that serviced infrequently. This will also provide the technician with an unique safety concerns or processes that need to be adhered to.

"I am really looking forward to using the technology that is available to us today. The use of technology will greatly enhance the efficiency of my service guys" stated Mike DeYoung, co-owner of E.D. Miller Appliance Service. "We kick off this new process the beginning of December."

To learn more about this Grand Rapids Michigan area appliance repair firm, visit:

About E.D. Miller Appliance Service Inc.:
Mike and Teri DeYoung now own and operate E.D. Miller Appliance Service Inc.  Since 1953, Miller's trained technicians have provided appliance repair. Types of repair include: washer repair, dryer repair, oven repair, range repair, cooktop repair, refrigerator repair, wine storage unit repair, freezer repair, ice maker repair, and dishwasher repair.  Miller Appliance Service serves the greater Grand Rapids and Kent county areas.

Contact Information:
Mike DeYoung
E.D. Miller Appliance Service Inc.
4464 Bonanza Dr N.E
Grand Rapids, Michigan 49525
Phone: 616-363-0102

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