TeamUltra announce partnership with eMite for advanced reporting and KPI analysis

Agreement enables ServiceNow customers to enhance decision-making for business improvement
MAIDENHEAD, U.K. - Nov. 28, 2013 - PRLog -- Berkshire, ENGLAND: TeamUltra today announced that it had signed a UK agreement with eMite, an innovative provider of reporting and business intelligence (BI) tools.  Under the terms of the agreement, TeamUltra will provide the full suite of eMite reporting products in the UK.  The eMite platform enables easier reporting and more comprehensive analysis of trends and KPIs for improved business decision making.

eMite is a specialist BI solutions provider that has developed the eMite advanced analytic dashboard product range.  It gives users valuable insight into how incidents, tickets, problems and requests are impacting on business processes and applications.  Users can create their own reports or choose from hundreds of out of the box reports. The eMite platform has the unique ability to correlate operational monitoring and event data with the service management data utilising the 40 + eMite adaptors. The eMite platform can be delivered on-premise or hosted in the cloud and enables users to detect business issues before they can impact on operational performance.

Darren Geros, Founder and Senior Vice President Worldwide Business Development at eMite said, “Organisations need access to better information but many are challenged by reporting constraints.  We designed the eMite suite to integrate data from a number of different sources which delivers a holistic 360 degree view of the operating environment.  It is straightforward for users to build and configure reports and powerful dashboards which enable them to make better decisions faster.  We see strong synergy with TeamUltra as both companies are focused on delivering outstanding levels of customer service.”

The eMite platform was created to meet the market need for advanced analytics and reporting that can be managed by business users.  It allows a rapid start thanks to the out of the box range of reports and its ability to be easily customised.

Mike Beale, Managing Director of TeamUltra ( said, “There are a vast number of performance improvement areas within a service desk environment.  The real strength of the eMite platform is providing users with access to real-time information that will enable them to monitor, report and take action on areas such as incident response times or SLA performance levels.  This will result in faster resolution of problem and easier identification of performance improvement areas.  The feedback from our ServiceNow customers when we have shown the capabilities of the eMite platform ( has been incredibly positive which underlines its value as an advanced reporting and analytics solution.”

Mike Beale
+44 (0)1628 638001
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Tags:ServiceNow, Service Desk, Help Desk, Business Intelligence, Advanced Reporting
Industry:Computers, Software
Location:Maidenhead - Berkshire - England
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