Telan Associate Selects AMEYO to Automate Communications and Increase Productivity

GURGAON, India - Nov. 25, 2013 - PRLog -- Gurgaon, 25 November 2013: Drishti, a leading Contact Center Solutions provider, announced that Telan Associate, a Filipino BPO, implemented the AMEYO Contact Center Communication Suite. Telan handles outsourced processes of domestic banks and telecom companies. They implemented AMEYO to enhance their customer service offerings by adopting technology to automate and increase the efficiency of their business processes.

Headquartered in Manila, Philippines, Telan Associate runs processes for banks like calling the bank’s customers to remind them of credit card payment dues. All their branches were managing the business using manual dialing via analog/mobile phones. Their processes were all being handled on paper instead of being digital. As a result, Telan missed customer callback requests and had low agent performance. They could not increase productivity unless they automated their communication processes.

Mr. Norman, the CEO and owner of Telan Associate said, “Telan agents were manually dialing out to customers, reminding them about their dues and payments. This was not efficient and agents missed out on callback requests and it delayed due dates further. We also relied on paperwork to gather information but printing customer information forms was tough. All these issues were addressed by AMEYO. The solution has increased efficiency of agents and boosted productivity. Automation has helped us streamline our processes and made it easy for agents. Telan agents are equipped with auto dialers, a robust CRM, and easy lead generation tools.”

After implementing the all-in-one CIM solution, Telan has 0% reliance on paperwork. The multi-feature solution helped improve Telan’s processes. The contact center implemented AMEYO CRM with around 50 custom fields per bank. AMEYO enabled phone agent, cost-effective routing (on GSM, E1, and FXO modules), as well as campaign-to-campaign call transfer facilities. The Predictive Dialer feature was a primary requirement for banks and AMEYO delivered a robust solution.

AMEYO’s facilities enabled Telan to service customer requests for banks. Manual dialing and data gathering was eliminated and it made the agents’ jobs easier. They now focus on improving the quality of calls and generate more leads. AMEYO also adhered to standard network security which is controlled via network firewall. The solution beat out competition like VICIDIAL to deliver Telan’s goals. It countered low productivity with complete automation. While only voice processes have been implemented now, Telan looks to include SMS blast facility, telecom processes, and more banks on the AMEYO platform. Telan also wants centralization of their multiple branches.

AMEYO is the flagship solution from Drishti for complete CIM (Customer Interaction Management). It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significantly increased efficiency levels, reduced operational costs, flexibility, consistent user experience, and a demonstrable ROI.

About Telan Associates

Telan Associate is a leading call center running outsourced process of domestic banks and telecom companies. They call bank customer and remind them of dues to their credit card payments. They have multiple branches to cover domestic market for connecting states and cities. Telan Associate has received the Best Call Center awards from many banks over years. They are also offering the complete services expected of a Law firm.

About AMEYO

AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR, Predictive Dialer, Voice Logger, Multimedia Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. AMEYO has been heralded for its innovative capabilities and has won numerous awards over the years, most recently being awarded the 2013 TMC Labs Innovation Award and Deloitte Technology Fast50 India 2013.

About Drishti

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti's customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.